QueenMia

Community Manager

Hi @meme2 and @lcd and welcome to the Community :waving: I've merged your questions together as you are both experiencing the same problem. Thanks for these details on the issue, we are looking into it. In the meantime, could you please confirm that you've done all the latest updates and cleared cache and cookies from your…

Hi again everyone! We have released a fix and are testing to see if it works! Therefore, please try to update your game and see if that does the trick. We're currently monitoring, so if it does not work straight away, please be patient and try again a bit later. @mtnanjel, @Drkchylde. @brie_w - I've added some sweet treats…

Woohoo, @MiaChristine 😄

Ok, thanks for clarifying :) Could not see ver y well on the screenshot as it's a little too small for my eyes O.o We are having some issues at the moment, unfortunately, and our Game Studio is investigating. I will let you know as soon as there's an update but for now, all we can do is be patient. Sorry about the…

Hello there, @Sen_Walk and welcome to the Community :waving: I am sorry you've lost your Fire Charm, unfortunately, we're not able to restore them once lost... But I'm sure you can get these back in no time ;) If you need some extra help, you can also have a look in our competitions section and get a chance to win Gold and…

Hello @meme2 and welcome to the Community :waving: Can you please let us know a bit more about the issue? When does it freeze, while playing or before launching the level or at the end? Please clear cache and cookies from your device and try again, that usually helps. If not though, let me know what device you're playing…

Hey @phi1ar :waving: I am sorry but there's no possibility to change the Game Id. If you re-installed the game, it created a new one, so note that this is the one you need to use for now: 10352442231 As for the Star Cats, I'm not sure I understand your problem. Is it that they are not at the correct level? Could you please…

Hi everyone, Our Team has found the cause of the issue and is working on a release to fix it. No time yet, but we're doing our very best to be able to solve it before the end of the event. If you wish to re-install, let your game Id below and I'll add a small compensation to your account - @Simon888, something sweet is…

That is no problem at all 😉 Everything can be moved 🤗

Hey guys, I'm moving this to the Candy Crush Community now 😉 Glad you're enjoying it, @bearwithme 😄