Xarly

Community Manager

Comments

  • Hey Cat, Thanks for your feedback. We cannot help you any further sadly unless you can provide us with a screenshot of the situation. On our side and on the Social Support side that is also helping you out there isn't much more we can do unless you provide us with how the issue looks like on your side. I'm sorry but we…
    in Not getting my gift boxes, gold pin, or gifts from Rainbow road Comment by Xarly June 2018
  • Hi White Dolphin! Sorry for not getting to you earlier! We've sent a compensation your way for the issues caused. If anything else happens, we'll be here for you, we promise! Cheers, Xarly
    in Bubblegum Hill Comment by Xarly June 2018
  • Hi Debbie and rwing3l, The studio is working on a fix for this that should hopefully be fixed soon! I understand the frustration but right now we just have to hope that they manage to find a solution as soon as possible. Make sure you are properly connected and have the latest version so that the bugfix comes as soon as…
    in Crashing Comment by Xarly June 2018
  • Hi KateK, This is feedback that we are informing the studio about! It can be inconvenient and we're letting the team know. In the meanwhile, what I do with that is go back to levels that I had with low amount of stars and improve my score, but that might just be me and my perfectionist side! :D Cheers, Xarly
    in roadblocks!!!! UGH!!!! Comment by Xarly June 2018
  • Hi Kelly and Maria, (Thanks Maria for jumping as well and providing more feedback!) This is indeed (in my opinion) one of the hardest levels of Jelly. I passed it by strategically saving a color bomb and combining the right special moves but it took me a while as well! The team is aware of the difficulty of that level,…
    in Level 1383 Jelly Comment by Xarly June 2018
  • Hi Maureen, Thanks to your report we have communicated with the game studio about it. It seems as a few players are unfortunately using cheat engines or hacking tools to accumulate much more points than the regular player. This is inconvenient for your experience and we act on it whenever possible. However, these cheat…
    in Alien star game Comment by Xarly June 2018
  • Thanks for that feedback Scott! We'll pass it on to the team so that they can keep improving the event. If there's any more feedback please let us know! Cheers, Xarly
    in Why game not progressing on cake balls? Comment by Xarly June 2018
  • Hi Dianne, I'm sorry you had to suffer this issue. We have sent the feedback to the game and hopefully next time it doesn't happen. We have compensated you for the troubles, I hope this helps any possible frustration. Have a great day! Cheers, Xarly
    in I spent a lot of time and money finishing the special Comment by Xarly June 2018
  • Hi Jean, Restoring levels is something that you can find on this article HERE. How to do it and who to contact in case of need is displayed within the article. Cheers! Xarly
    in Alpha Betty Comment by Xarly June 2018
  • Hi Beth, For lost progress, the best way is to check this article HERE and do as the article says. If you have any issues, just let us know. Cheers, Xarly
    in I lost all my progress Comment by Xarly June 2018
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