Xarly Community Manager

Comments

• Aaaand compensation has been sent! Thanks Chicken Slayer for the heads-up and sorry for the inconveniences LisaB! Cheers, Xarly

  in I want to report an issue with level 2357 Comment by Xarly June 2018
• Happy to hear so Katherine! The magic seemed to work here! If you have any other issues, now you know where to find us! Thanks Katherine (and thanks Chicken Slayer for helping out so much!) and nice to see that you can go back and play. Cheers, …

  in level 448 will not open. it just spins the hour glass Comment by Xarly June 2018
• Hi Katherine, Thanks for being so patient with all of this! It is a strange issue because we do not have other cases and it seems like all we've trying thanks to your cooperation is not helping solve the problem. I think that at this point, the onl…

  in level 448 will not open. it just spins the hour glass Comment by Xarly June 2018
• Hi ken6633, I'm sorry you had to go through this! Thankfully, we have Chicken Slayer around to help you and so many others! That said, I've reached out to you in order to compensate you for the lost boosters. You will find an envelope on the top r…

  in Lost on all its credentials on gimmicks and gift boxes Comment by Xarly June 2018
• Hi Candida, This is usually connected to the privacy settings that you have set up. If, when accepting our Terms and Conditions you choose not to share that you play Candy Crush Soda Saga with your friends, then your friends' list will not appear. …

  in I can’t send or receive any lives from friends it comes up blank all the time Comment by Xarly June 2018
• Hi Reh, I'm afraid I don't understand your question, can you please elaborate? Cheers, Xarly

  in Coins Comment by Xarly June 2018
• Hi Rose, I'm sorry but we only support English at King Care. If you wish assistance in French, you can always reach out to our player support here: https://care.king.com/contact Cheers, Xarly

  in Disparition ; jokers, sceptres de puissance, 7 cartes en +, boosters Comment by Xarly June 2018
• Hi everyone! Thanks a lot for your feedback! I'm happy to inform you that this has been fixed and that it will be implemented in the next update (within 1-2 weeks). You will see the update on your phone so make sure you install it and that's all. …

  in I want to report an issue with level 2357 Comment by Xarly June 2018
• Hi Nathan, I'm sorry for all of this. I've compensated you as an apology for the troubles. That said, the fact that your problem is recurrent is unusual. In these cases, I'm afraid that you need to fully reinstall our game. Make sure to be connecte…

  in Bubblegum Hill rewards Comment by Xarly June 2018
• Hi everyone, I'm happy to inform you that this has been fixed and with the next update (that will come in 1-2 weeks) the problem will be fixed. Make sure you update the game when the update comes (if you have updates automatic then it will happen w…

  in Crashing Comment by Xarly June 2018
• Hey Cat, Thanks for your feedback. We cannot help you any further sadly unless you can provide us with a screenshot of the situation. On our side and on the Social Support side that is also helping you out there isn't much more we can do unless you…

  in Not getting my gift boxes, gold pin, or gifts from Rainbow road Comment by Xarly June 2018
• Hi White Dolphin! Sorry for not getting to you earlier! We've sent a compensation your way for the issues caused. If anything else happens, we'll be here for you, we promise! Cheers, Xarly

  in Bubblegum Hill Comment by Xarly June 2018
• Hi Debbie and rwing3l, The studio is working on a fix for this that should hopefully be fixed soon! I understand the frustration but right now we just have to hope that they manage to find a solution as soon as possible. Make sure you are properly …

  in Crashing Comment by Xarly June 2018
• Hi KateK, This is feedback that we are informing the studio about! It can be inconvenient and we're letting the team know. In the meanwhile, what I do with that is go back to levels that I had with low amount of stars and improve my score, but tha…

  in roadblocks!!!! UGH!!!! Comment by Xarly June 2018
• Hi Kelly and Maria, (Thanks Maria for jumping as well and providing more feedback!) This is indeed (in my opinion) one of the hardest levels of Jelly. I passed it by strategically saving a color bomb and combining the right special moves but it to…

  in Level 1383 Jelly Comment by Xarly June 2018
• Hi Maureen, Thanks to your report we have communicated with the game studio about it. It seems as a few players are unfortunately using cheat engines or hacking tools to accumulate much more points than the regular player.  This is inconvenient for…

  in Alien star game Comment by Xarly June 2018
• Thanks for that feedback Scott! We'll pass it on to the team so that they can keep improving the event. If there's any more feedback please let us know! Cheers, Xarly

  in Why game not progressing on cake balls? Comment by Xarly June 2018
• Hi Dianne, I'm sorry you had to suffer this issue. We have sent the feedback to the game and hopefully next time it doesn't happen. We have compensated you for the troubles, I hope this helps any possible frustration. Have a great day! Cheers, X…

  in I spent a lot of time and money finishing the special Comment by Xarly June 2018
• Hi Jean, Restoring levels is something that you can find on this article HERE. How to do it and who to contact in case of need is displayed within the article. Cheers! Xarly

  in Alpha Betty Comment by Xarly June 2018
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