Xarly

Community Manager

Comments

  • Hi A.B Allen! The issue here is regarding notifications usually. I checked and you did get the gold bars, you were just not notified. For all the issues there is a compensation now heading your way, but for the future, make sure you check the number of gold bars you have, you will see there that the number has increased…
    in Why when bubble gum hill tournament ends when I am the king do I not receive any gold bars? Comment by Xarly June 2018
  • Hi Nathan, I think this link HERE might help you with your issue. If not, just let us know! Cheers, Xarly
    in I changed my password and lost my items, how do I retrieve them, or my old password Comment by Xarly June 2018
  • Hi Doug, Very sorry that we didn't get back to you sooner than this! Chicken Slayer is right on all of what she said. You need to go back to that level with no stars and pass it to fix this and "unstuck" your avatar. The rest of the explanation is perfect so there is no need for me to add anything there. Just wanted to…
    in Not getting rewards on level 1090 Comment by Xarly June 2018
  • I have been summoned! Hi Ryan, Sorry you had to suffer that technical issue! You should be able to see a small compensation when you go back to the game. I hope this makes up for the problem you suffered! We are also passing this feedback on to the team so that they can work on this hopefully not happening again next time…
    in No rewards Comment by Xarly June 2018
  • Hi Maureen, Like Chicken Slayer says, we appreciate your feedback! However, we have looked into it and this time the behaviour seems to be working well. Sometimes it can be just that some of our players are very very passionate! Cheers, Xarly
    in Alien star game Comment by Xarly June 2018
  • Hi Sean, This is feedback that we've gathered from the community and we are speaking about it with the studio. It seems like sometimes the fishes are not working as intended and are not helpful the way they are meant to be. When you go back to the game you will find a small compensation for the trouble of those…
    in Fish? Comment by Xarly June 2018
  • Hi Scott, Chicken Slayer mentioned this to me (and thank you for doing so!) and I need more information on what you are referring to. If you mean the candies, I believe 50 is the total you need to help Dexter travel to outer space, so you wouldn't need more than those. Please come back and help us understand the issue so…
    in Why game not progressing on cake balls? Comment by Xarly June 2018
  • Hi Andy, We like happy people here so I'll make sure we try to change your mood after the issue! I have sent you a private message, you need to make sure you check the top right corner of your screen for an envelope to see it (if you are on a phone then sometimes you might need to tilt it so that it shows up). Cheers, Xarly
    in Got to top of mountan collected prizes but wasnt given my gold bars not a happy man. Andy Comment by Xarly June 2018
  • Hi everyone, Thank you all for your feedback! We will send it on to the studio. I cannot guarantee a change but I can guarantee that there will be conversations around this and that the team will come with whatever is best for the game and the community. Cheers, Xarly
    in Why is Candy Crush Jelly and Soda on hyper speed...? Comment by Xarly June 2018
  • Hi Denise, I'm afraid that this is working as intended. Once in the last planet of the Dexters, only the first and most committed player will get a reward. Since you were confused this time, I left a small gift on your account as a compensation for the issue. Good luck next time! Seeing that you managed to get that close…
    in I ended up in 3rd place on Popsicle Planet, with 50 bombs. BUT still was not awarded anything. Comment by Xarly June 2018
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