Xarly Community Manager

Comments

• Hi Beth, For lost progress, the best way is to check this article HERE and do as the article says. If you have any issues, just let us know. Cheers, Xarly

  in I lost all my progress Comment by Xarly June 2018
• Hi A.B Allen! The issue here is regarding notifications usually. I checked and you did get the gold bars, you were just not notified. For all the issues there is a compensation now heading your way, but for the future, make sure you check the numb…

  in Why when bubble gum hill tournament ends when I am the king do I not receive any gold bars? Comment by Xarly June 2018
• Hi Nathan, I think this link HERE might help you with your issue. If not, just let us know! Cheers, Xarly

  in I changed my password and lost my items, how do I retrieve them, or my old password Comment by Xarly June 2018
• Hi Doug, Very sorry that we didn't get back to you sooner than this! Chicken Slayer is right on all of what she said. You need to go back to that level with no stars and pass it to fix this and "unstuck" your avatar. The rest of the explanation is…

  in Not getting rewards on level 1090 Comment by Xarly June 2018
• I have been summoned!  Hi Ryan, Sorry you had to suffer that technical issue! You should be able to see a small compensation when you go back to the game. I hope this makes up for the problem you suffered! We are also passing this feedback on to …

  in No rewards Comment by Xarly June 2018
• Hi Maureen, Like Chicken Slayer says, we appreciate your feedback! However, we have looked into it and this time the behaviour seems to be working well. Sometimes it can be just that some of our players are very very passionate! Cheers, Xarly

  in Alien star game Comment by Xarly June 2018
• Hi Sean, This is feedback that we've gathered from the community and we are speaking about it with the studio. It seems like sometimes the fishes are not working as intended and are not helpful the way they are meant to be. When you go back to the …

  in Fish? Comment by Xarly June 2018
• Hi Scott, Chicken Slayer mentioned this to me (and thank you for doing so!) and I need more information on what you are referring to. If you mean the candies, I believe 50 is the total you need to help Dexter travel to outer space, so you wouldn't …

  in Why game not progressing on cake balls? Comment by Xarly June 2018
• Hi Andy, We like happy people here so I'll make sure we try to change your mood after the issue! I have sent you a private message, you need to make sure you check the top right corner of your screen for an envelope to see it (if you are on a phon…

  in Got to top of mountan collected prizes but wasnt given my gold bars not a happy man. Andy Comment by Xarly June 2018
• Hi everyone, Thank you all for your feedback! We will send it on to the studio. I cannot guarantee a change but I can guarantee that there will be conversations around this and that the team will come with whatever is best for the game and the comm…

  in Why is Candy Crush Jelly and Soda on hyper speed...? Comment by Xarly June 2018
• Hi Denise, I'm afraid that this is working as intended. Once in the last planet of the Dexters, only the first and most committed player will get a reward. Since you were confused this time, I left a small gift on your account as a compensation for…

  in I ended up in 3rd place on Popsicle Planet, with 50 bombs. BUT still was not awarded anything. Comment by Xarly June 2018
• Hi Michael, I'm sorry to hear this. Is it possible for you to make a video of the issue? I know that this can be a hassle, so we will compensate you accordingly. A video would help us a lot understand the issue and make the team fully aware of the …

  in Any chance on getting level 2001 fixed? Comment by Xarly June 2018
• Howdy again Elmo! Happy to see you come back and no worries on the answered misclick, mistakes happen to all of us! Now that we've narrowed it down a bit it seems to me like it might be an issue with Google Play Store. I suggest you try one of the…

  in Was not solved Comment by Xarly June 2018
• Hi Janet, You're an absolute pro of this game, well done! We will pass this feedback to the studio but do not worry, levels get released often for Pyramid Solitaire so it's just a matter of time. I cannot give you a specific date but stay tuned, ne…

  in new levels needed! Asap! Comment by Xarly June 2018
• Hi JanetKSemones, Thanks for the report! We're aware of this and are informing the team about it. This should be happening only on desktop for what we've gathered. If this is not the case for you, please let us know! And in the meanwhile, I'm afra…

  in Black screens on all Candy Crush games Comment by Xarly June 2018
• Hi Carmella, Nice to meet you! I'm sorry this has happened. We have reported it immediately to the studio and they're looking into it. One thing I can do for you in the meanwhile is get you past that level (which has a glitch that is causing the cr…

  in CANDY CRUSH SODA SAGA is FREEZING UP Comment by Xarly June 2018
• Hi Robbie, Thanks for letting me know that it worked, yay! I've sent a compensation to alleviate the frustration. Again, thanks for your time and patience! Cheers, Xarly

  in When I open candy crush soda it brings me to a level way below what I am playing. Comment by Xarly June 2018
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