Xarly Community Manager

Comments

• Hi 3ning, Do you mean there is no sound on any effect whatsoever? Have you tried turning the effect sounds off and on again and see if that fixes it? Cheers, Xarly

  in how to restore the level game of candy crush after updating? Comment by Xarly June 2018
• Sure thing! Just remember that it should show up on your top right corner as an envelope (If you come from a mobile phone then you need to tilt it to see it). Cheers, Xarly

  in LOST BOOSTERS IN JELLY SAGA Comment by Xarly June 2018
• Thanks Adam, the real star here is you and the community! Very happy to see that this fixed the issue (and with 3 stars, that's a big win!). If it happens again, you know where to find us! Cheers, Xarly

  in Soda saga keeps starting me at level 1150 Comment by Xarly June 2018
• Hi Elmo307, Which issue do you have when installing it? Do you get any message? That can help us narrow the problem down and help you out. Cheers, Xarly

  in PROBLEM DOWNLOADING Comment by Xarly June 2018
• Hi ZenoWWicksIII, I've edited your post because there was a lot of personal information in it (and this is a public forum). We do not handle purchases publicly so please head to this link: https://care.king.com/contact The team will be happy to a…

  in I have a purchase problem Comment by Xarly June 2018
• Hi Carla, That is strange, let's take a look into it. Can you please send us a screenshot of the situation? Cheers, Xarly

  in It won't let me accept lives from friends. Why? Comment by Xarly June 2018
• Hi Chriskp48, Thanks for coming and reporting this to us. This is an issue that we've made the team aware of and they're working on fixing it. I'm sorry for the inconveniences that you are currently having but all we can do is wait for the fix to h…

  in Why has my daily bonus reset to 1, this isn’t endearing the game to me. Please reset it. Comment by Xarly June 2018
• Hi Trees, This is something that we've seen quite often sadly. There is a way to fix this though, so do not worry. Your avatar is basically stuck at the level 945, which is blocking you from getting the rewards and from your levels progressing acco…

  in My progress stays at level 945 although i arrived already at 1085. I always have to swipe to begin!! Comment by Xarly June 2018
• Hi Jenny, All of our big games are available globally, so I suggest you reset your device. If it's google play for instance, I can suggest you change the country of your store and see if that fixes the issue. Cheers, Xarly Sometimes it's a goog…

  in I Comment by Xarly June 2018
• Hi Pat, Sorry to hear you're having such issue. What is the problem you're running into? Maybe this video helps you with possible fixes: https://www.youtube.com/watch?v=OESCE4Jj2tU Cheers, Xarly

  in Connection to FaceBook??? Comment by Xarly June 2018
• Hi Diana, That's strange. If I try accessing it I will get the right language. Have you tried clearing browser cache and data? Maybe this helps you get back to the right language. Cheers, Xarly

  in All my games are suddenly in German. When I login I go to King.com/da! Comment by Xarly June 2018
• Hi Nanoo, Indeed! Right now Pyramid Solitaire has a better support on mobile devices, as well as thousands of levels! If you're really into the game (like I am!) I suggest that you move to a mobile device for a much deeper experience. Cheers, Xar…

  in Fan page Comment by Xarly June 2018
• Hi Julie, Can you please send us a screenshot with the situation? This way we can inform the team better of what's going on and work together on fixing it. Cheers, Xarly

  in Still having problems loading game Comment by Xarly June 2018
• Then I'm afraid we cannot help you here Cathy. We have dedicated teams that will be happy to assist you via https://care.king.com/contact. Cheers, Xarly

  in Candy no se puede conectar con internet Comment by Xarly June 2018
• Oh, that's bad news. But we'll find a way Adam, stay with us! :D Can you go back to level 1150 and beat it? Basically that level is (or should be) showing without any stars, which is why the glitch is happening. Half of the game thinks you progress…

  in Soda saga keeps starting me at level 1150 Comment by Xarly June 2018
• Hola Elia! I'm sorry but we only support English here at King Care. If you need an answer in your language, please contact https://care.king.com/contact. Cheers, Xarly

  in No tengo la opción de misiones Comment by Xarly June 2018
• Hey philly, Can you please revisit that level? Basically the level your avatar is stuck on should appear with no stars. Once you beat that level again you get the stars and that fixes the issue :-). If you did beat it but the avatar is still there …

  in Incorrect starting level Comment by Xarly June 2018
• Hi Lupe, We only assist in English here. However, the game works just fine as long as you have a proper internet connection. Make sure that is the case and you should be able to play Candy Crush Soda Saga without any problem! Cheers, Xarly

  in Candy no se puede conectar con internet Comment by Xarly June 2018
• Hi Clair, Lost progress is not something we can handle. You can follow the steps HERE.  I hope this helps you solve your issue! Cheers, Xarly

  in 2nd Request Comment by Xarly June 2018
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