Xarly

Community Manager

Comments

  • Hi Michael, I'm sorry to hear this. Is it possible for you to make a video of the issue? I know that this can be a hassle, so we will compensate you accordingly. A video would help us a lot understand the issue and make the team fully aware of the problem so that they can work better on a solution. Cheers, Xarly
    in Any chance on getting level 2001 fixed? Comment by Xarly June 2018
  • Howdy again Elmo! Happy to see you come back and no worries on the answered misclick, mistakes happen to all of us! Now that we've narrowed it down a bit it seems to me like it might be an issue with Google Play Store. I suggest you try one of these two options and let's see if that fixes it: Option 1: - Go to…
    in Was not solved Comment by Xarly June 2018
  • Hi Janet, You're an absolute pro of this game, well done! We will pass this feedback to the studio but do not worry, levels get released often for Pyramid Solitaire so it's just a matter of time. I cannot give you a specific date but stay tuned, new levels will come soon! Cheers, Xarly
    in new levels needed! Asap! Comment by Xarly June 2018
  • Hi JanetKSemones, Thanks for the report! We're aware of this and are informing the team about it. This should be happening only on desktop for what we've gathered. If this is not the case for you, please let us know! And in the meanwhile, I'm afraid that all I can suggest is that you play on any mobile or tablet device.…
    in Black screens on all Candy Crush games Comment by Xarly June 2018
  • Hi Carmella, Nice to meet you! I'm sorry this has happened. We have reported it immediately to the studio and they're looking into it. One thing I can do for you in the meanwhile is get you past that level (which has a glitch that is causing the crash) so that you can keep playing. This would imply that it would reset the…
    in CANDY CRUSH SODA SAGA is FREEZING UP Comment by Xarly June 2018
  • Hi Robbie, Thanks for letting me know that it worked, yay! I've sent a compensation to alleviate the frustration. Again, thanks for your time and patience! Cheers, Xarly
    in When I open candy crush soda it brings me to a level way below what I am playing. Comment by Xarly June 2018
  • Hi 3ning, Do you mean there is no sound on any effect whatsoever? Have you tried turning the effect sounds off and on again and see if that fixes it? Cheers, Xarly
    in how to restore the level game of candy crush after updating? Comment by Xarly June 2018
  • Sure thing! Just remember that it should show up on your top right corner as an envelope (If you come from a mobile phone then you need to tilt it to see it). Cheers, Xarly
    in LOST BOOSTERS IN JELLY SAGA Comment by Xarly June 2018
  • Thanks Adam, the real star here is you and the community! Very happy to see that this fixed the issue (and with 3 stars, that's a big win!). If it happens again, you know where to find us! Cheers, Xarly
    in Soda saga keeps starting me at level 1150 Comment by Xarly June 2018
  • Hi Elmo307, Which issue do you have when installing it? Do you get any message? That can help us narrow the problem down and help you out. Cheers, Xarly
    in PROBLEM DOWNLOADING Comment by Xarly June 2018
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