Xarly

Community Manager

Comments

  • Hi ZenoWWicksIII, I've edited your post because there was a lot of personal information in it (and this is a public forum). We do not handle purchases publicly so please head to this link: https://care.king.com/contact The team will be happy to assist you there. Cheers, Xarly
    in I have a purchase problem Comment by Xarly June 2018
  • Hi Carla, That is strange, let's take a look into it. Can you please send us a screenshot of the situation? Cheers, Xarly
    in It won't let me accept lives from friends. Why? Comment by Xarly June 2018
  • Hi Chriskp48, Thanks for coming and reporting this to us. This is an issue that we've made the team aware of and they're working on fixing it. I'm sorry for the inconveniences that you are currently having but all we can do is wait for the fix to happen (although we cannot give you a concrete date for the fix). Cheers,…
    in Why has my daily bonus reset to 1, this isn’t endearing the game to me. Please reset it. Comment by Xarly June 2018
  • Hi Trees, This is something that we've seen quite often sadly. There is a way to fix this though, so do not worry. Your avatar is basically stuck at the level 945, which is blocking you from getting the rewards and from your levels progressing accordingly. The way of fixing this is by playing that level 945 (it should have…
    in My progress stays at level 945 although i arrived already at 1085. I always have to swipe to begin!! Comment by Xarly June 2018
  • Hi Jenny, All of our big games are available globally, so I suggest you reset your device. If it's google play for instance, I can suggest you change the country of your store and see if that fixes the issue. Cheers, Xarly Sometimes it's a google isu Cheers, Xarly
    in I Comment by Xarly June 2018
  • Hi Pat, Sorry to hear you're having such issue. What is the problem you're running into? Maybe this video helps you with possible fixes: https://www.youtube.com/watch?v=OESCE4Jj2tU Cheers, Xarly
    in Connection to FaceBook??? Comment by Xarly June 2018
  • Hi Diana, That's strange. If I try accessing it I will get the right language. Have you tried clearing browser cache and data? Maybe this helps you get back to the right language. Cheers, Xarly
    in All my games are suddenly in German. When I login I go to King.com/da! Comment by Xarly June 2018
  • Hi Nanoo, Indeed! Right now Pyramid Solitaire has a better support on mobile devices, as well as thousands of levels! If you're really into the game (like I am!) I suggest that you move to a mobile device for a much deeper experience. Cheers, Xarly
    in Fan page Comment by Xarly June 2018
  • Hi Julie, Can you please send us a screenshot with the situation? This way we can inform the team better of what's going on and work together on fixing it. Cheers, Xarly
    in Still having problems loading game Comment by Xarly June 2018
  • Then I'm afraid we cannot help you here Cathy. We have dedicated teams that will be happy to assist you via https://care.king.com/contact. Cheers, Xarly
    in Candy no se puede conectar con internet Comment by Xarly June 2018
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