Xarly Community Manager

Comments

• Hi Jan, We're sorry you had to go through this issue! I've compensated you :-) Have a great day and come back anytime either to ask questions or to help others! Cheers, Xarly

  in Lost 10 gold bars when I pressed button for 10 bars to continue but screen froze. Refund? Comment by Xarly June 2018
• Hi Robbie, This tends to be connected to your avatar being "stuck" somewhere else. Very often, the solution to this is to find where your avatar is (for what you say it's probably 1365) and then playing that level again and seeing if this restores …

  in When I open candy crush soda it brings me to a level way below what I am playing. Comment by Xarly June 2018
• Oh, that's unfortunate! Could you please try to disconnect and re-connect to the game? If needed you could also deinstall the app and then reinstalling it. If after all of these you're still there then we can take a look at different possibilities …

  in Soda saga keeps starting me at level 1150 Comment by Xarly June 2018
• Hey Ann, Have you tried using another browser or clearing your cache and browser data? These steps can usually help solve these kinds of issues. I hope it does help, if not just come back to us! Cheers, Xarly

  in Received following message for past several days Comment by Xarly June 2018
• Hi Valerie, We don't handle purchases here, please head to https://care.king.com/contact and you will find assistance there. Cheers, Xarly

  in Refund request Comment by Xarly June 2018
• Hi Shirley, I'm afraid I don't understand what it is you are referring to with your message. Can you please elaborate? A screenshot of the issue could also help us greatly. Cheers, Xarly

  in Trouble with Candy Crush Prizes Comment by Xarly June 2018
• Hi Taru, Our games are constantly evolving and adapting, which is why the videos on 1227 do not match your scenario anymore. Any feedback you have can be sent to the studio but expect constant changes as we keep on improving and reiterating levels …

  in Why the video of my level is different from the level on my mobile? Comment by Xarly June 2018
• Hi Justina1230, Indeed that is a level that was tweaked by the team recently, which is why you cannot find brand new videos that are similar to what you are facing. This is indeed a difficult one but it's manageable if you take into account that th…

  in Why is there no queen on level 58? Comment by Xarly June 2018
• Hi Col, I'm sorry to hear so! Have you tried again and is this recurring? If so, please let us know. I have granted you a small compensation for the boosters lost during the issue, I hope it helps with the frustration :-). Cheers, Xarly

  in CC Jelly level crashed after passing , progress lost Comment by Xarly June 2018
• Hi Tanya, We sadly cannot help you with purchases. Please go through the following link and the team will be happy to assist you: https://care.king.com/contact Cheers, Xarly

  in Accidental bought gold and did not mean to Comment by Xarly June 2018
• Hi Adam, We've done a reset on your levels and put you back on 1354. Let me know if this fixed the issue, hopefully it did! Please note that now all your previous levels will have 2 stars (it's limitations of the feature) but you can always go bac…

  in Soda saga keeps starting me at level 1150 Comment by Xarly June 2018
• Hey Adam, That's exactly what we meant! :-) If you go back to that level and beat it again, does this move your avatar back to your actual level, 1354? Let us know if it solved it or not! Cheers, Xarly

  in Soda saga keeps starting me at level 1150 Comment by Xarly June 2018
• Hi Edward, Please stay respectful. And be patient, I'm sure you will eventually get past it, don't give up! Cheers, Xarly

  in LEVEL 170 Comment by Xarly June 2018
• Hi Amanda, You can do that by connecting via Facebook. That should equal both levels (taking the PC level as the standard). If this doesn't work just come back and we'll be happy to help. Cheers, Xarly

  in Syncing emails Comment by Xarly June 2018
• Hi Ronnie2023, Have you tried reinstalling the app? That can reset the timer and "unstuck" it so to say. Let us know if that works for you, I hope it does! Cheers, Xarly

  in Timer stuck on 96 hours Comment by Xarly June 2018
• Hi Kristine, I'm sorry your mom lost the progress. For all things level-progress related, please follow this article HERE. I hope you get to fix it for her soon! Cheers, Xarly

  in Lost progress Comment by Xarly June 2018
• Hi Smartypants, (Love the name!) We have mentioned this to the game and they are working on a fix. However, there is no exact date for it because right now there are issues that can be game-breaking and need to be prioritised (this has an easy, yet…

  in Have to scroll thru screens to get to level Comment by Xarly June 2018
• Hi Tanya, Thanks for reporting this issue to us. We have mentioned it to the team and they are looking into it. Cheers, Xarly

  in My free daily aren’t being allotted. Comment by Xarly June 2018
• Hi Eugenia, Can you confirm that your avatar is following you through the levels? This is one of the main reasons why this issue happens. Check your levels and try to find if your avatar is at the same level as you. If this is not the case, then yo…

  in Cannot collect my prizes Comment by Xarly June 2018
• Hi John, Did you try clearing the cache and browser data if that happened while playing on PC? If it happened while on the phone please let us know as well. Cheers, Xarly

  in I had 200+ gold bars yesterday and this morning they have disappeared. What is happening here? Comment by Xarly June 2018
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