Xarly

Community Manager

Comments

  • Oh, that's bad news. But we'll find a way Adam, stay with us! :D Can you go back to level 1150 and beat it? Basically that level is (or should be) showing without any stars, which is why the glitch is happening. Half of the game thinks you progressed but another part of it (rewards for instance) does not have the same…
    in Soda saga keeps starting me at level 1150 Comment by Xarly June 2018
  • Hola Elia! I'm sorry but we only support English here at King Care. If you need an answer in your language, please contact https://care.king.com/contact. Cheers, Xarly
    in No tengo la opción de misiones Comment by Xarly June 2018
  • Hey philly, Can you please revisit that level? Basically the level your avatar is stuck on should appear with no stars. Once you beat that level again you get the stars and that fixes the issue :-). If you did beat it but the avatar is still there please send us a screenshot so we can forward it to the studio. Cheers, Xarly
    in Incorrect starting level Comment by Xarly June 2018
  • Hi Lupe, We only assist in English here. However, the game works just fine as long as you have a proper internet connection. Make sure that is the case and you should be able to play Candy Crush Soda Saga without any problem! Cheers, Xarly
    in Candy no se puede conectar con internet Comment by Xarly June 2018
  • Hi Clair, Lost progress is not something we can handle. You can follow the steps HERE. I hope this helps you solve your issue! Cheers, Xarly
    in 2nd Request Comment by Xarly June 2018
  • Hi Jan, We're sorry you had to go through this issue! I've compensated you :-) Have a great day and come back anytime either to ask questions or to help others! Cheers, Xarly
    in Lost 10 gold bars when I pressed button for 10 bars to continue but screen froze. Refund? Comment by Xarly June 2018
  • Hi Robbie, This tends to be connected to your avatar being "stuck" somewhere else. Very often, the solution to this is to find where your avatar is (for what you say it's probably 1365) and then playing that level again and seeing if this restores your problem back to normal. Let me know if this works for you! We are…
    in When I open candy crush soda it brings me to a level way below what I am playing. Comment by Xarly June 2018
  • Oh, that's unfortunate! Could you please try to disconnect and re-connect to the game? If needed you could also deinstall the app and then reinstalling it. If after all of these you're still there then we can take a look at different possibilities :-). Thanks a lot for your patience Adam! Cheers, Xarly
    in Soda saga keeps starting me at level 1150 Comment by Xarly June 2018
  • Hey Ann, Have you tried using another browser or clearing your cache and browser data? These steps can usually help solve these kinds of issues. I hope it does help, if not just come back to us! Cheers, Xarly
    in Received following message for past several days Comment by Xarly June 2018
  • Hi Valerie, We don't handle purchases here, please head to https://care.king.com/contact and you will find assistance there. Cheers, Xarly
    in Refund request Comment by Xarly June 2018
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