Xarly Community Manager

Comments

• Indeed Roni, That is one of the issues that we're currently aware of and working on. Can you please try on another browser and let us know if it works when doing so? Thanks a lot for your patience and understanding! Cheers, Xarly

  in Does anyone from King actual monitor this Support page? Comment by Xarly June 2018
• This is great collaboration! Thanks Rocky and Chicken, we will solve this together! :-) I'll be waiting for that video but don't hesitate to come to us if you have any issues. Cheers, Xarly

  in Not possible to request lives for 3 months Comment by Xarly June 2018
• Hi Shritesh, We're aware of this issue and have reported your case as well to the studio. It is a difficult fix so we cannot confirm a date for a solution on this. Thanks for letting us know your issue though and sorry for all the inconveniences! …

  in Frosting never melts Comment by Xarly June 2018
• Hi Kiristie, We're aware of this issue and have reported your case as well to the studio. It is a difficult fix so we cannot confirm a date for a solution on this. Thanks for letting us know your issue though and sorry for all the inconveniences! …

  in 4th level of Misty will not open even though I have all 3/3 puffer levels. Comment by Xarly June 2018
• Hi kidxsol, We're aware of this issue and have reported your case as well to the studio. It is a difficult fix so we cannot confirm a date for a solution on this. Thanks for letting us know your issue though and sorry for all the inconveniences! …

  in 3rd level of Misty Comment by Xarly June 2018
• Hi DWms,I'm gonna send you a private message so that we can fix this issue together :-). Cheers, Xarly

  in How do I restore my boosters that I had on my old phone in Jelly Saga? Comment by Xarly June 2018
• Hi Kim Rinde, It seems like there is a disconnection between the device and the game. I'll send you a private message so that you can forward me your game ID and we can work together on fixing the problem. Cheers, Xarly

  in LOST BOOSTERS IN JELLY SAGA Comment by Xarly June 2018
• Hi Stefan, We need you to be a bit more specific on your question. Being higher up in the rankings is usually a good thing in anything in life! :D Come back with more details and we'd love to have a conversation around it. Cheers, Xarly

  in Ranking? Is higher better? What's top rank? Cheers. Comment by Xarly June 2018
• Hi Allison, We're aware of this concern and have spoken about it to the team, which is taking a look into it. You can see that this is something that has been discussed with the community in many other threads. Thanks for coming and letting us kno…

  in Candy crush jelly is so slow!!! Comment by Xarly June 2018
• You may always jump Ray! Especially for feedback this useful, thanks a lot! I'm sure this will help Mel get back to the game while we see what's going on with Opera and work on it. Thanks a lot for the input. Cheers, Xarly

  in No sound in Candy Crush Saga, Jelly Saga & Soda Saga Comment by Xarly June 2018
• Hi Lisa, That feedback makes total sense! I'll make sure the studio gets it.  Thanks to you for keeping it friendly and for providing critical feedback in such a great manner. We'll be working on getting more of your feedback and hopefully as we pr…

  in times boosters Comment by Xarly June 2018
• I know what you mean, but this is working as intended. They don't have a moves counter so to say. In your case, although the special move (just any move that involves more than 3 candies) counts, it allows for you to keep playing without the interve…

  in Level 451, Jelly. More problems: Comment by Xarly June 2018
• Hi Roni, We're narrowing down the problem and we're looking into it. So far it seems like this only happens on Firefox (if that's not your case please let us know). While we work on the fix we're just redirecting as many of you with the issue as po…

  in Does anyone from King actual monitor this Support page? Comment by Xarly June 2018
• Hi Cre Cre, Noted, thanks for going through it though! We will need more specific information then regarding which levels do you have the issue on. Also, if you can provide a screenshot, it would be of great help for us. Cheers, Xarly

  in Cant get the 3rd bonus round to work in jelly after i get the required worms. Comment by Xarly June 2018
• Hi again Sandgroper, (Always glad to hear from you!) Thanks again for letting me know with great detail the difficulty you encounter. We will pass this feedback on to the team but you need to understand as well that you are one of the most experie…

  in Level 1907 FHS Comment by Xarly June 2018
• Hi Rocky Lélé, Thanks for your message and the clarity on what's up! If you can go the extra mile and record the game while this happens and send that our way (by uploading it via Youtube or Vimeo) it would be of great help, not only for us but esp…

  in Not possible to request lives for 3 months Comment by Xarly June 2018
• Hey Cat,Sorry for not reaching out earlier, like Chicken Slayer mentions, we do not see notifications on the comments within posts. I have read what you say and it is a strange interaction. As long as your avatar does not appear, the rewards will no…

  in I passed for gift boxes and still haven't received my gifts Comment by Xarly June 2018
• Hi everyone, Thanks for letting us know! We have informed the team and they're already looking into it. Apologies for the inconveniences and we will inform you as soon as we know anything else! Again, thanks for letting us know, for giving us the …

  in is there a glitch on CC jelly level 1546 Comment by Xarly May 2018
• Hi Alice, Can you please provide a screenshot of the issue? It would help us greatly when working on what's happening here. Cheers, Xarly

  in Special levels won’t melt Comment by Xarly May 2018
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