Xarly Community Manager

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• Hi gncaskey 95, We don't handle purchases at King Care because of the nature of these concerns being private. Please follow the steps in this blog post HERE. Cheers, Xarly

  in unauthorized purchases Comment by Xarly May 2018
• Hi Teresa, I'll reach out to you via private message (check the top right corner, the tiny envelope there!) so that we can take a look at it. Cheers, Xarly

  in Help me recover my lost boosters on Soda & Jelly Comment by Xarly May 2018
• Hi KingJones, Thanks for letting us know! As I mentioned in other threads, this is something that the studio is looking into. There has been no intention of making it slow at any point but given that many players are coming to report this the studi…

  in Candy Crush Jelly is S-L-O-W Comment by Xarly May 2018
• Hi Trish, Thanks for letting us know! Sometimes the rewards take time to appear after the event is finished. If in a couple days you still haven't received them please come back and let us know! We're aware of this issue and are trying to improve …

  in Reward for Space Race not received Comment by Xarly May 2018
• Hi Ann, That is strange. Have you tried reinstalling or using another browser? Is this only happening in King games? Let's narrow down the issue so that we can work on it together. Cheers, Xarly

  in what is wrong with the games on King Comment by Xarly May 2018
• Hi Keryn, Thanks for the report! We're sending it to the team and will be investigating. In the meanwhile, you can try logging off and reconnecting, as well as reinstalling the app to see if this helps fix the issue. We're sorry to hear you have t…

  in For a few months now my daily reward ladder has been resetting every 4-5 days and I play daily Comment by Xarly May 2018
• Hi Deannace, I'm sorry to hear you are frustrated but please stay respectful, we're indeed trying to help you have fun. That said, I'm not sure you understand the way this works. The moment you (or Cupcake Carl) do a special move, you get another …

  in Level 451, Jelly. More problems: Comment by Xarly May 2018
• Hi Cre Cre, Before moving forward, can you please check that all of these have been done? https://www.youtube.com/watch?v=fz14wv4PXVg Thanks and please come back afterwards to see if it helped solve this issue! Cheers, Xarly

  in Cant get the 3rd bonus round to work in jelly after i get the required worms. Comment by Xarly May 2018
• Hi Tara, That depends on the total amount of lives that you have. If you have run out of lives then there is a waiting time or the options that you mention. This is part of the mechanics of the game and is a core element to both Jelly and Soda. Re…

  in How come i can only play one time if I lose then i have to wait 24 mins. to play again? Comment by Xarly May 2018
• Hi everyone, As discussed HERE, the team has made adjustments to the level given your feedback and has made it more accessible. Feel free to try again and if there's still a struggle, let us know! Thanks for your feedback once again. Cheers, Xar…

  in Level 1896 Impossible! Comment by Xarly May 2018
• Hi Lisa, That is not what I meant when I mentioned you asking for more feedback. It is not a decision based on money, but on quantitative data around it. The more information we can give the studios about how much impact this is having, the easier …

  in times boosters Comment by Xarly May 2018
• Hi Ame, It could be a variety of things! However, you can contact our Player Support team HERE. They will be happy to assist you personally and to help you with the issue. If there's anything else we can do just let me know, I'll be happy to help …

  in I lost all of my progress in Candy Crush Soda Saga. Comment by Xarly May 2018
• Haha I'm happy I was of help here 3ning! :-)If there's anything else I can do for you, and (even more important) if there's anything else you would like to do for other players here, feel free to stay around and help the community! Cheers, Xarly

  in how to restore the level game of candy crush after updating? Comment by Xarly May 2018
• Hey SmoothJazz, Gonna move it to the right queue then. Still, the answer to your question is that the game is constantly trying new things and checking different options. That's why your girlfriend is getting the helmet more often than you are. She…

  in How to Get The Helmet? Comment by Xarly May 2018
• Hi Heather, That's unlucky! But worry no more :-) we're here to help! I'll reach out to you via private message (check the top right corner's envelope on the screen for reference!) and we can work on it together. Cheers, Xarly

  in Progress gone when new Facebook account created. Have tried all suggestions. Comment by Xarly May 2018
• Hi Deanna, This is a known issue that we're trying to fix! We apologise for all the inconveniences because this also implies you are not getting the proper rewards. There is an easy workaround that fixes this connection issue (between your avatar a…

  in My avatar will not progress. Comment by Xarly May 2018
• Hi 3ning, It seems like there was an issue after you connected. We have fixed this issue (please note that all your previous levels now have 2 stars, it's part of the fix, but you can always come back and top that score) now and you should be back …

  in how to restore the level game of candy crush after updating? Comment by Xarly May 2018
• Hi SmoothJazz, (Awesome name by the way!) I'm not sure if you're referring to Soda or to just Candy Crush Saga. Soda doesn't have the helmet but the Rainbow Road (which works in a similar way). Let me know if you meant Soda or Candy Crush Saga and …

  in How to Get The Helmet? Comment by Xarly May 2018
• Hi Eugenia, This could be related to an issue that we currently have. This would be my first guess, so let's see if that is indeed the case and if so we can work on it together. Can you check in the map if your avatar (the small picture that follow…

  in Finished leveis With prizes bit did not get them! Ehi????? Comment by Xarly May 2018
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