Xarly

Community Manager

Comments

  • Hi Shirley, I'm afraid I don't understand what it is you are referring to with your message. Can you please elaborate? A screenshot of the issue could also help us greatly. Cheers, Xarly
    in Trouble with Candy Crush Prizes Comment by Xarly June 2018
  • Hi Taru, Our games are constantly evolving and adapting, which is why the videos on 1227 do not match your scenario anymore. Any feedback you have can be sent to the studio but expect constant changes as we keep on improving and reiterating levels that have already been live. Thanks for your understanding and again, for…
    in Why the video of my level is different from the level on my mobile? Comment by Xarly June 2018
  • Hi Justina1230, Indeed that is a level that was tweaked by the team recently, which is why you cannot find brand new videos that are similar to what you are facing. This is indeed a difficult one but it's manageable if you take into account that the black ones can be moved as well. Once you open up the map and you make the…
    in Why is there no queen on level 58? Comment by Xarly June 2018
  • Hi Col, I'm sorry to hear so! Have you tried again and is this recurring? If so, please let us know. I have granted you a small compensation for the boosters lost during the issue, I hope it helps with the frustration :-). Cheers, Xarly
    in CC Jelly level crashed after passing , progress lost Comment by Xarly June 2018
  • Hi Tanya, We sadly cannot help you with purchases. Please go through the following link and the team will be happy to assist you: https://care.king.com/contact Cheers, Xarly
    in Accidental bought gold and did not mean to Comment by Xarly June 2018
  • Hi Adam, We've done a reset on your levels and put you back on 1354. Let me know if this fixed the issue, hopefully it did! Please note that now all your previous levels will have 2 stars (it's limitations of the feature) but you can always go back and get the 3 stars if you feel like it :-). Let's hope this fixed it all…
    in Soda saga keeps starting me at level 1150 Comment by Xarly June 2018
  • Hey Adam, That's exactly what we meant! :-) If you go back to that level and beat it again, does this move your avatar back to your actual level, 1354? Let us know if it solved it or not! Cheers, Xarly
    in Soda saga keeps starting me at level 1150 Comment by Xarly June 2018
  • Hi Edward, Please stay respectful. And be patient, I'm sure you will eventually get past it, don't give up! Cheers, Xarly
    in LEVEL 170 Comment by Xarly June 2018
  • Hi Amanda, You can do that by connecting via Facebook. That should equal both levels (taking the PC level as the standard). If this doesn't work just come back and we'll be happy to help. Cheers, Xarly
    in Syncing emails Comment by Xarly June 2018
  • Hi Ronnie2023, Have you tried reinstalling the app? That can reset the timer and "unstuck" it so to say. Let us know if that works for you, I hope it does! Cheers, Xarly
    in Timer stuck on 96 hours Comment by Xarly June 2018
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