Xarly
Community ManagerDiscussions
219
Comments
2280
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67
Xarly Community Manager
About
- Username
- Xarly
- Joined
- Visits
- 2,599
- Last Active
- Roles
- Member, Administrator
- Points
- 9,155
- Posts
- 2,499
- Badges
- 67
Reactions
Badges
Comments
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Hi Angel, The mechanics of the Piggybank are there to give you a better deal than the usual. I'd like to challenge you if I may, I don't think it's a rip off. Up until then there was just the usual offers, and this is simply a new way of getting go…
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Hi Robin, We're aware of this issue and have informed the team about it. Is it still ongoing? If so, please let me know, all feedback counts! Cheers, Xarly
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Hi Ame Yuki, Is this account the same one that you were playing with? It seems like maybe there was a connection issue and that this pop-up triggered an issue there. Please come back and confirm the level you were on before (if you can remember the…
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Hi Thomo, I'm going to need your core ID and some information so that we can see what's going on here and get your progress back to where it should be. Check the envelope on the top right corner of the screen here, a private message from me should…
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Hi Ana, Have you tried logging off or reinstalling the apps on both devices? That is most likely going to help solve the issue. If it doesn't, just come back to us and we'll see what's up and how to fix it! Cheers, Xarly
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Hi Chow Tiger, Sad to hear this happened! Connections can be tricky sometimes. I've reached out to you (check the envelope icon on the top right corner) so that we can see what's up and how to solve this. Cheers and have a great day! Xarly
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Very happy to hear so @Sandgroper! Your feedback made it happen! We're the thankful ones :-) It's wonderful to see you're proactively answering @Louise now - this community needs more players like yourself! Cheers and looking forward to hearing mo…
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Hi Janet, That might be the case! Have you tried reinstalling the app and updating your operating system? Let me know if this helps solve it or if the situation remains the same. Cheers, Xarly
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Hi Betty, Thanks for reaching out! That is a tough one and I'm sure you're not alone trying to beat it. However, some players have not only passed the level but have also made a video to help others. Here is an example that might be of help to you:…
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Hi Roni, We are here, and we're listening. You can see that many of the threads do have participation from Superstars or us, King staff. As well, you can see blog entries and featured threads all of which are there to help you all out. Rest assure…
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Thanks Wayne for the reply! This is a known issue and the team is working on it. However, there are two possible workarounds that can help you: 1) Clear the cache of your browser and restart. 2) Try using another browser than the current one. On…
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Hi Cat, Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels? There is an issue which makes your avatar stuck in a level and e…
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Hi @Sandgroper, I fully understand your concern and I want to thank you big time for coming and showing your feedback in such a respectful way. Although this is a tough one, and the team is aware of it (thanks to your feedback!) the truth is that s…
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Hi JennieW, Let's see things in a more detailed fashion via private message (check the envelope on the top right corner of your screen!). We will fix this together! Cheers, Xarly
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Hi Bibi, If you're connected to King.com rest assured that the worse thing that can happen is that you go back to level 982 (and if so, I can help you get back to where you were before). You can always synchronise both your Facebook and your King.c…
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Hi John, Can you please be more specific regarding when and in which scenario do you encounter this issue? That way we can help you out :-) Cheers, Xarly
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Hi Melodia, Thanks for reaching out! There are some issues with the rewards of Bananadrama, and the team's aware of it. I've given you a compensation for the issues that you experienced. I hope it helps! If there's anything else we can do, just le…
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Hi MEL, This is interesting. Can you please confirm if other browsers also have the same issue (ie. Chrome or Firefox). This could help us narrow the issue and check whether or not is connected to the browser or to the device that you're playing on…
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Hi Lisa, I'm sorry for how you're feeling and I just want to thank you especially for coming and giving your feedback to us so that we can make things better for you. That said, if you can encourage those other players to also come and provide thei…
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Oh no, Sarah! We're sorry you had to go through that. Make sure you're connected to King.com or Facebook (King.com is even safer) so that your progress is never lost. In this case, I'll contact you via private message (check the little envelope on …
