Xarly

Community Manager

Comments

  • Hi Kristine, I'm sorry your mom lost the progress. For all things level-progress related, please follow this article HERE. I hope you get to fix it for her soon! Cheers, Xarly
    in Lost progress Comment by Xarly June 2018
  • Hi Smartypants, (Love the name!) We have mentioned this to the game and they are working on a fix. However, there is no exact date for it because right now there are issues that can be game-breaking and need to be prioritised (this has an easy, yet tedious workaround of just scrolling through, which I know can be very…
    in Have to scroll thru screens to get to level Comment by Xarly June 2018
  • Hi Tanya, Thanks for reporting this issue to us. We have mentioned it to the team and they are looking into it. Cheers, Xarly
    in My free daily aren’t being allotted. Comment by Xarly June 2018
  • Hi Eugenia, Can you confirm that your avatar is following you through the levels? This is one of the main reasons why this issue happens. Check your levels and try to find if your avatar is at the same level as you. If this is not the case, then you need to beat that level in order to "unlock" that level and get your…
    in Cannot collect my prizes Comment by Xarly June 2018
  • Hi John, Did you try clearing the cache and browser data if that happened while playing on PC? If it happened while on the phone please let us know as well. Cheers, Xarly
    in I had 200+ gold bars yesterday and this morning they have disappeared. What is happening here? Comment by Xarly June 2018
  • Indeed Roni, That is one of the issues that we're currently aware of and working on. Can you please try on another browser and let us know if it works when doing so? Thanks a lot for your patience and understanding! Cheers, Xarly
    in Does anyone from King actual monitor this Support page? Comment by Xarly June 2018
  • This is great collaboration! Thanks Rocky and Chicken, we will solve this together! :-) I'll be waiting for that video but don't hesitate to come to us if you have any issues. Cheers, Xarly
    in Not possible to request lives for 3 months Comment by Xarly June 2018
  • Hi Shritesh, We're aware of this issue and have reported your case as well to the studio. It is a difficult fix so we cannot confirm a date for a solution on this. Thanks for letting us know your issue though and sorry for all the inconveniences! Cheers, Xarly
    in Frosting never melts Comment by Xarly June 2018
  • Hi Kiristie, We're aware of this issue and have reported your case as well to the studio. It is a difficult fix so we cannot confirm a date for a solution on this. Thanks for letting us know your issue though and sorry for all the inconveniences! Cheers, Xarly
    in 4th level of Misty will not open even though I have all 3/3 puffer levels. Comment by Xarly June 2018
  • Hi kidxsol, We're aware of this issue and have reported your case as well to the studio. It is a difficult fix so we cannot confirm a date for a solution on this. Thanks for letting us know your issue though and sorry for all the inconveniences! Cheers, Xarly
    in 3rd level of Misty Comment by Xarly June 2018
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