Xarly Community Manager

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• Hi @tiffanyhutchison, Some gold bars have been sent to your account, as a gesture of good will. Please note that boosters are stored locally for all of our games. Whenever you reinstall or change device, the only items that you carry are your lives…

  in Wild Cards Comment by Xarly January 2019
• Thanks everyone! (both the ones flagging it and also @Alessandro_S for the support) I would need a screenshot or recording of what you see so that I can take a better look or check with the studio if needed. If you don't know how to do it, just let…

  in Soda Saga, level 2855 has a bug? Comment by Xarly January 2019
• Hi @lianatalaski , Sorry for the delayed reply! I have been talking to the team but it doesn't seem like a general issue. Given the case, I can offer you to move you myself to level 1952 (you would have 2 stars in all previous levels) and compensat…

  in Level 1951 is broken Comment by Xarly January 2019
• Hi @Smoldie , I've seen you refer to an original thread that is on Candy Crush Saga. This here is Candy Crush Jelly, so unless it is referring to that game, I'm afraid we cannot help you here. It would have to be in Candy Crush Saga and you will ha…

  in Boosters Comment by Xarly January 2019
• Hi @kaylinhoffman , We have looked into your problem and when checking your account, it all adds up well. Please make sure you are aware and conscious when using your gold bars (especially around extra moves) and, as long as you are taking good car…

  in Gold bars GONE Comment by Xarly January 2019
• Hi all, These were some very impressive numbers! Sadly, there can only be three winners, and those amazing players are: * First position, with 390,960 points is @LizzyLemondrop! Congratulations on being the best player of all in the competition! T…

  in (Competition finished) Level 500 - Do you have what it takes to be a Candy Crush Soda Expert? Comment by Xarly January 2019
• Hi everyone! Few points I want to make: *  You guys are awesome! I'm loving the feedback and conversation going on and as the Community Manager is such a pleasure to have you here. * Indeed, liquorice should be removed after ice. I tried myself (wi…

  in The hand booster isnt working!! Comment by Xarly January 2019
• Hey @belleabu , I took the case to the studio and I have good news and bad news: Good news is you are not the only one and you are not going crazy here! :pleased: Bad news is that this is an issue that, although the studio is aware of it, is har…

  in Save Misty disappearing before time up Comment by Xarly January 2019
• Hi @Jill_Levy-Fisch , Thanks for the report! We would need screnshots or a video to better understand and report it to the Studio. If you need assistance with doing that, just let us know! Cheers, Xarly

  in Candy crush jelly level 2154 Comment by Xarly January 2019
• Hi @jezza, You already received a reply from Elsa at the beginning. Our games are constantly evolving and that also implies that leves get tweaked and change from time to time. jezza said: I would rather not have you leave but understand…

  in level 1660 different from tutorials? Comment by Xarly January 2019
• Those are some very impressive scores right there! Just want to make sure everyone is aware. 4 more hours and the contest will be closed and, with that, we will have some sweet Gold Bars to spread and an exclusive badge to give to one of you! For …

  in (Competition finished) Level 500 - Do you have what it takes to be a Candy Crush Soda Expert? Comment by Xarly January 2019
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