Xarly

Community Manager

Comments

  • Hi Dave, I'm sorry you had this issue, but I've got good news for you, there's an easy fix to all three! They're all connected to number one, your game believes you are in level 1828, instead of 1924. The way to fix this is simple: you just have to play 1828 again and make sure that some stars show up after that. This is…
    in What’s happened with loads Comment by Xarly August 2018
  • Hi Casper! Some of our events are not happening at the same time for all of our players. The King Crown is one of them, which is why a friend of yours is seeing it and you are not. We tend to balance them out so that everyone enjoys them the most, but sometimes it might be that you don't see them as often as some of your…
    in King Crown not offered Comment by Xarly August 2018
  • Hi Qudrat! That's a known issue that has a small workaround that fixes it. All you need to do is pass that level 950 and the game will go back to your actual level. This happens due to a connection issues when passing the level that leads to that game having no stars. The system will take you to the first level with no…
    in The game opens every time at level 950 and I exceed 1340 Comment by Xarly August 2018
  • Hi Mari, This is a known issue that we have worked on already. If it hasn't been fixed for you, just pay attention to new updates of the game, the next update of Candy Crush Soda Saga should have this fixed :-). If that's not the case, please come back and let us know! Cheers, Xarly
    in Why can i not send lives? Comment by Xarly August 2018
  • Hi Zimbi, This tends to happen due to your avatar being stuck in 1158. All you need to do is pass that level (which has no stars on it, hence the bug) and the system will get you back on 2003. Let us know if this works for you! Cheers, Xarly
    in Soda level not loading Comment by Xarly August 2018
  • Hi ArjenKL, Thanks for the report! If you can share some of those screenshots with us it would be of great help. If you're on the phone, you just need to tilt it to have the icon of the image appear. Once you click on it, you'll be able to attach it, and we'll be able to help you better! Cheers, Xarly
    in Problem with bonuses Comment by Xarly August 2018
  • Hi Raj, The piggy bank might not be for everyone, and we respect that. The idea of it (and many of our players enjoy it) is that by playing the game you can get better deals and purchase gold bars for a small amount of money. If it isn't for you, there is never the need to use it if you don't feel like it. Cheers and…
    in In Pyramid Solitaire saga, why do I have to pay real money to use the gold bars which I have earned? Comment by Xarly August 2018
  • Hi Mike, These levels have actually been hard for almost everyone so don't sell yourself short, we've all been there! This level in particular is quite tricky, my personal advice is to try and clear the first part as soon as possible. I tend to restart levels like these if I don't see that I've cleared the first part fast…
    in Hard Level = very HARD - 15+ days cannot win (Also no daily power up's either) Comment by Xarly August 2018
  • Hi Debbe84, Could you please describe why or send us a screenshot of the situation? Maybe this can help us understand if something is missing or if a feature might not be working as intended. Cheers, Xarly
    in Can't ope last episode of special for several days Comment by Xarly August 2018
  • Hi Lorna, I'm afraid I don't fully understand the situation. Can you specify what kind of error you are getting when you try to log in to the game using the Kingdom? Cheers, Xarly
    in E mails Comment by Xarly August 2018
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