Xarly Community Manager

Comments

• Hi Haya, In order to use the gold bars you accumulated in your piggy bank you need to do a purchase with the value stated in it. Piggy bank is not going to grant you free gold bars, it will allow you though the option of getting a very good amount …

  in How can i open my piggy bank ! Its full ? Comment by Xarly October 2018
• Hi OldCrab12454, If you wish to exit the game, you can always attempt to do so by just closing the app on your android device. Cheers, Xarly

  in cannot exit game Comment by Xarly October 2018
• Hi Berta, Those offers and options are not a given. That means that you might have been given an option currently to unblock cards that could not be there for some time. Stay patient and rest assured - The team is always working on trying to give …

  in Why are No boosters being offered? Comment by Xarly October 2018
• Hi Natalia! We currently only offer support in English here. That said, the game studio often tests different options on some players to see what the best experience for our players might be. That is why your husband sees the missions and you don'…

  in Quisiera saber porqué nunca me aparecen metas para cumplir Comment by Xarly October 2018
• Hi Berta, Thanks for reaching out! That is indeed the scenario here. Because on Facebook there are only 180 levels (compared to the many levels that there are on Android for example) when you try to play it from Facebook the game shows that error (…

  in could my being on level 1080 in Pyramid Solitaire disable my ability to sync with FB? Comment by Xarly October 2018
• Hi Heather, There's no specific pattern as to when new levels are released, but rest assured that the team keeps working on releasing new content and that it's just a matter of time until new levels show up in your game. Cheers and thanks for reac…

  in Pyramid Saga Comment by Xarly October 2018
• Hi Marion, The game studio sometimes tries out new ways of optimizing the player experience. That could also be revamping the friends and lives system. It might be that now you only receive the option of getting lives when you are in need of them. …

  in Friends giving lives on Peper Panic Comment by Xarly October 2018
• Hi Elaine, Have you done any changes recently to your settings? We would need to know that, as well as the platform/device you play from in order to see what might have triggered this and help you out. Cheers, Xarly

  in Lost the friends I was competing with Comment by Xarly October 2018
• Hi there! We release new levels constantly as I'm sure you know, being one of our top players out there! Just be a bit patient, soon new levels will be coming your way! And in the meanwhile, we have multiple games for you to enjoy, starting with C…

  in please open the next new levels on my game pet rescue saga!! im stuck on 2322 for 3 days Comment by Xarly October 2018
• Hi Linda, Make sure you update the game because we currently have more than 2300 levels out there! Cheers, Xarly

  in Stuck on level 2293 Comment by Xarly October 2018
• Hi Dianne, That is simply because you are currently at the highest level of the game! Congratulations for being one of our top players out there! Stay tuned, there are new levels constantly coming in for you to enjoy :-). Cheers! Xarly

  in The pliers booster isn't working on Level 2032. Comment by Xarly October 2018
• Hi everyone, I just wanted to jump in here to make you all aware of the fact that we are taking note of your feedback and sending it to the studio. We will also be reporting the general sentiment due to the difficulty of this level to make sure the…

  in Level 2018 Comment by Xarly October 2018
• Hi Bette, We had some issues during this weekend with Facebook (that affected for instance our purchase system). Do you still have the issue with the two apps at the same time? Please let us know! Cheers, Xarly

  in since new agreement ,posted now game keeps telling me I have two open game when I do not.pet rescue Comment by Xarly October 2018
• Hi CLeinenbach, We had some issues during this weekend with Facebook (that affected for instance our purchase system). Do you still have the freezing issues or are things better now? Please let us know! Cheers, Xarly

  in Why does pet rescue keep freezing up during mystery mountain Comment by Xarly October 2018
• Hi Alex! Sorry but when you leave a comment underneath mine it doesn't send me a notification (we're working on fixing all of this in the near future). That said, there are no screenshots in this thread here, where is it that you posted it? Apolo…

  in A level 2644 is not working. Please, help. Comment by Xarly October 2018
• Hi Holic, Same as what I told debliz, I would need a screenshot in order to see what is happening to both of you. You can find a way here. Cheers, Xarly

  in Update for iPhone XS Max Comment by Xarly October 2018
• Hi Don, Thanks for the screenshot! Can you specify on which device and browser you are having the issue? It might be due to a connectivity issue. If you have a steady connection you can try using another browser and see if that fixes it. The more …

  in Can someone please help... ?!?! Comment by Xarly October 2018
• Hi Karen, You are right there, apologies. I have now compensated with the right amount of each booster and also left the gold bars there for you, since it was my mistake. Thanks for pointing it out and I hope you keep on enjoying our games! Cheers…

  in Didn't receive correct reward. Comment by Xarly October 2018
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