Comments
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Hey Pummy, We sent 10 gold bars your way. They should have arrived by now! Cheers! Xarly
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Hi peanut! That's because you just finished the last level available on Facebook! But worry no more, if you love Pyramid as much as I do, there are more than 1800 levels waiting for you on mobile! Go on Google Play or the Appstore and enjoy many many more levels! Cheers, Xarly
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Hi Brian, It seems like there was an issue with the compensation. I'll need your player ID. I'm going to send you now a private message here, you will see an envelope on the top right corner of the screen (if you have a narrow screen you will have to tilt the device to see the icon). Let's follow up there to make sure you…
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Hi Tony, Same as what I said in Ange's question. I've compensated you for the troubles of this known issue and escalated it to the studio. They'll work on a fix but it's a tricky bug so I cannot give you a concrete time frame for the fix. Cheers, Xarly
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Hi Pummy, I sent you some gold bars instead of hammers so that you can spend them on what you deem best! Let me know if you can see them, I checked again and they were properly added. Cheers, Xarly
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Hi Brian, I'm sorry that this happened. This tends to be a connection issue, so make sure your game is up to date and your connection is stable. I have granted you a small compensation for all the troubles. I hope this helps! Cheers, Xarly
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Hi Gameon, Thanks a lot for the report. We can see that this is happening and we're currently looking into it. We will make sure we update you with any news. Cheers, Xarly
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Hi Peggy, Even though we appreciate your feedback, I'm happy to tell you that we currently have millions of players enjoying Bubblegum Hill on every iteration of the event. We always look into feedback and also the data around all of our events and as of now, Bubblegum Hill is a very healthy event that most of our players…
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Hi Sylvie, I understand now after reviewing the process and I apologise for the mistake. I'll send a compensation your way for all the trouble and for the future, just know that we do keep looking into this behaviour, so all feedback is welcome. Cheers, Xarly
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Hi Sylvie, If you have issues with the rewards in Bubblegum Hill, we recommend you access our Help Center in-game (inside settings, the question mark icon at one of the corners of the screen). In that article you will find all the information, along with a way of contacting us if needed. Cheers! Xarly
