Xarly
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Xarly Community Manager
About
- Username
- Xarly
- Joined
- Visits
- 2,597
- Last Active
- Roles
- Member, Administrator
- Points
- 9,155
- Posts
- 2,499
- Badges
- 67
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Comments
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Hi Mary, Thanks for reaching out! Many of the levels in Jelly have been tweaked so that they can be played and enjoyed in a more exciting way. That's why now levels that had 25 moves like 171 can be seen having 12 moves. Rest assured though, the le…
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Hi Cheryl, Thanks for reaching out! Many of the levels in Soda have been tweaked so that they can be played and enjoyed in a more exciting way. That's why now levels that had 40 moves like 1066 can be seen having 12 moves. Rest assured though, the …
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Hi mjwilson, I just played the level myself and although it is a very tough one (in the end, it's one of the high levels of Jelly currently) I didn't encounter any issues when playing it. Once you pass the first screen (which I managed by using the…
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Hi Don, We need more details regarding the issue you encounter in order to help you. Do you mean the connection is cancelled once you try to play when already logged in on Facebook and inside that same platform? I'll be waiting for more informatio…
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Hi Rose, If you lost your progress, I suggest you read the article here. If the suggestions don't work, you can also contact our team (at the end of the article you will find a link). Cheers, Xarly
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Hi alnuzum, One thing you can do is deinstall the game on two of the three devices. Make sure that the account you want to be the main is properly stored and connected to Facebook or Kingdom (preferably the second option) and then just reinstall th…
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Hi Daren, I've added some gold bars into your account as a compensation for the issue. Thanks for letting us know and apologies for any inconvenience! Cheers, Xarly
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Hi Alex, Happy to help! If you could send me a screenshot like I said we can take a look and help you if possible :-). Here is a how in case you need it. Cheers, Xarly
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Hi Shane! Don't worry, there are new levels coming constantly in Soda, as I'm sure you know given that you are one of our very top players! In the meanwhile, I can also suggest you check our fresh new game that was released last Thursday - Candy C…
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Hi Kraborn, The messages folder has been revamped to free some space in your screen. Now it shows up as an envelope icon on the top left (right below the heart icon) but only if there are lives you can receive or that you can send. If at a given mo…
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Hi Rhonda, I'm sorry but we cannot assist you publicly in regards to purchases. You can read the following article here and follow the steps mentioned there for a proper assistance. Cheers, Xarly
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Hi Doodle, It seems like your device is having some issues. I suggest you check out our multiple troubleshooting options to see if they help you. You can find a list of options on this article here. Cheers, Xarly
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Hi Alex, That is one of the very last levels of Soda, so let me start by congratulating you for being one of our very top players out there! That said, can you be more specific regarding the issue you are facing? If you can provide a screenshot, th…
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Hi ComloquoyJ, This is due to the fact that you finished all the levels available on Facebook for Pyramid Solitaire Saga! Congratulations! And don't worry, I have great news for you. On any mobile device, more than a thousand levels are waiting fo…
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Hi Katy, Thanks for coming and sharing your thoughts with us! Pepper Panic Saga, although a great game, it has been around for many years now. There are currently no plans to bring it to mobile devices but the team is always interested in checking …
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Hi Navaneetha! I'm sorry but Paradise Bay is not a part of King Care. There are specific forums and a community for it though and they'll be happy to help you for sure. You can find the site here. Cheers, Xarly
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Hi Idezine, I'm sorry for the issue but we have checked the status of your account and it seems like you did receive all of the standard rewards. Be mindful as well when you're spending gold bars as sometimes we forget and accidentally use them in …
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Hi Ray, We understand the frustration, but like Elsa says, this daily login is a free way of getting boosters and therefore, although it can be inconvenient, cannot be compensated. If you did lose boosters or items that you purchased, you can foll…
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Hi Melannie, We are sorry for the issues that this caused. If you had an issue with a purchase, please follow the steps of this article here. For boosters that were not purchased, I'm afraid we cannot compensate them in case of a loss like this. …
