Comments
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Hi @bubba1943 and welcome to our adorable Community 😊 From your screenshot I can see that you are on level 69. Can you explain this more to me? What is the problem? Are you not able to move on to the next level or you don't have more levels on your map?
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@FionaCatt We don't solve these issues here in the Community. Send this to the Support Team as proof and hopefully, it will be enough to finish the process. Please refrain from posting your personal information in the Community.
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@wehowl If you want to participate in a contest and win some gold bars, go ahead and let us know which level are you on on the link below. https://community.king.com/en/candy-crush-jelly-saga/discussion/268732/win-30-gold-bars-let-us-know-what-level-youre-on/p1
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You are welcome 😊 @wehowl
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Hi @Time12 and welcome to our adorable Community 😊 I am so sorry that you are having this problem and I can totally understand how it bothers you and doesn't let you enjoy the beautiful flowers. I will ask you to try some troubleshooting steps for Android on the link below.…
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Hi @jsackville and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English language you will be redirected to a bot to help you with your issue.…
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Hi @Towel and welcome to our adorable Community 😊 I am so sorry this has happened to you. Can you please tell me which OS and device are you using for playing this game? Which version of the game do you have? The last version is 2.30.7. If your game is not up to do date, please update it as the most of bugs and issues are…
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Hi @pip3212 and welcome to our adorable Community 😊 I am so sorry this has happened to you. First of all, let me know are you referring to Jelly Saga or another King game? If you have already received an email, they were asking for your user ID, not Facebook ID. If you don't know where to find it, follow the instructions…
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Hi @wehowl and welcome to our adorable Community 😊 This is a known issue and the studio is working hard on fixing it. Fingers crossed to be fixed in the next update 🤞🏻 As a matter of fact, here is the latest statement from our Community Manager regarding this issue.…
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Do you use an Apple or Android device? @FionaCatt On both of them you should be able to find your receipt in App Store or Google Play respectively.