firebombmarkus

Legend

Hi @Leony I am sorry you are having this problem. Please try the following troubleshooting steps and see if they can help you. https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading-on-mobile#latest

@SM0000000000004 Did it help?

Hi @Janet-9 and welcome to our adorable Community 😊 I am not sure I understand your issue. Can you explain it more to me? It would be great if you could make screenshot so I can see what is happening. If you don't know how to make a screenshot, follow the instructions on the link below. https://www.take-a-screenshot.org

Hi @Patrick_star and welcome to our adorable Community 😊 Are you referring to Soda Saga or Candy Crush Saga?

Hi @schree and welcome to our adorable Community 😊 The games today are more demanding when it comes to configuration. So it might be up to the device. Anyway, I am sorry this happened to you. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.…

Hi @alexcolin03 and welcome to our adorable Community 😊 It can be numerous reasons. Can you please tell me which device and OS are you using? And please check if your game is up to date? The latest version should be 1.143.6.

Hi @Mcharold and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back. https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back I hope this will help you. Let…

@SM0000000000004 Thank you. Let's try with some troubleshooting steps first. https://community.king.com/en/blog/discussion/247418/having-problems-connecting-to-facebook-on-ios#latest

Hi @andiCandy1 Did you know that once you fill in the support form and receive an automated email message you need to reply to it? If you reply and explain your issue they will reach you. If you don't reply to it, they won't reach you at all.

Hi @medavis121 and welcome to our adorable Community 😊 I am sorry you feel that way. If you ever decide to come back, you know where to find us 🤗