Comments
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@SandraMurphy27 I think you shouldn't log out of Facebook. If your progress is saved through it, you need to be always logged in and your progress will always be saved. Let's wait until tomorrow to find out more details regarding your issue.
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@SandraMurphy27 This is weird. It should always be the same. Does your progress stay the same each time? Do you log off from Facebook or you just close the game and open it again?
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@SandraMurphy27 Ok, we will see tomorrow what is happening. It might be just a glitch or a server error.Β
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@SandraMurphy27 Thank you so much for answering. This ID is actually different than the previous one you gave me. You might have mixed the games. I will pass this on but I have to ask you to be patient until tomorrow. Here in Europe is almost evening and the CMs are out of the office until the morning.Β
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Here is one from me π What do bees say when they return to the hive? "Honey, I'm home."
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Hi @saramy83 and welcome to our adorable Community π I am sorry you are experiencing this. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.β¦
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Hi @magenta73 and welcome to our adorable Community π I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back. https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back I hope this will help you. Letβ¦
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@SandraMurphy27 Ok, so I need to know whether you registered your account with your email or FB? I will also need to ask you to double-check your ID.
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Hi @Richa_Nayyar and welcome to our adorable Community π Are you referring to Candy Crush Saga or Candy Crush Soda Saga? Can you please tell me more about your issue? Did you purchase additional moves but you didn't receive them and the gold was deducted?
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@SandraMurphy27 Thank you. As a player myself, I understand we want the best experience so I will do my best to help around. Although some issues are technical and can't always be solved. You will hear from someone until tomorrow. Stay tuned π
