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Candy Crush Crashing one iPhone 6

MimCandy
MimCandy Posts: 4

Level 1
in Support
Hi, For about a week every time I open candy crush it goes to the loading screen and crashes to the home screen of the iPhone 6. I have done everything besides reinstalling the app as I don't want to lose anything including my boosters that range from 400 to OVER 1000!! Please help!!!

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi MimCandy-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone crashing.

    Do you have the latest iOS version installed? 

    Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

    Let me know how you get on :-)

    Have a sweet week! 

  • MimCandy
    MimCandy Posts: 4

    Level 1
    Hi,Yes I have the latest iOS installed, as mentioned in initial question I have attempted everything from the troubleshooting link above besides deleting and reinstalling as I don't want to lose my extensive booster count. Please help as I do not want to lose my progress / boostersTIA
  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thanks for your reply, I am sorry about this. We always need to check that all of the troubleshooting steps have been completed first. 

    We are currently looking into this for you, thanks for your understanding. :-) 

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