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Candy Crush Crashing one iPhone 6

Hi, For about a week every time I open candy crush it goes to the loading screen and crashes to the home screen of the iPhone 6. I have done everything besides reinstalling the app as I don't want to lose anything including my boosters that range from 400 to OVER 1000!! Please help!!!

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Cezdiamond

Thanks for your reply, I am sorry about this. We always need to check that all of the troubleshooting steps have been completed first.

We are currently looking into this for you, thanks for your understanding. :-)

MimCandy

Hi,Yes I have the latest iOS installed, as mentioned in initial question I have attempted everything from the troubleshooting link above besides deleting and reinstalling as I don't want to lose my extensive booster count. Please help as I do not want to lose my progress / boostersTIA

Cezdiamond

Hi MimCandy- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone crashing.

Do you have the latest iOS version installed?

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Let me know how you get on :-)

Have a sweet week!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Cezdiamond

Hi MimCandy- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone crashing.

Do you have the latest iOS version installed?

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Let me know how you get on :-)

Have a sweet week!

MimCandy

Cezdiamond

Thanks for your reply, I am sorry about this. We always need to check that all of the troubleshooting steps have been completed first.

We are currently looking into this for you, thanks for your understanding. :-)

Welcome! 👋

New here? Sign in or create an account to join the fun.

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🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…