What level are you at?

dodgeboy

On level 1573 but having trouble with the game at the moment 

RegalRenz

Hello @dodgeboy and welcome to the community! What trouble are you having? Is it that you're stuck on a difficult level?

dodgeboy

Hi RegalRenz no I’m not stuck it’s that when I try to play a level it says sorry not completed and takes a life 

RegalRenz

That's odd. I've brought your issue to the Community Manager's attention so someone will have a look at it then give you an update. In the meantime, could you try clearing the cache on your device and also ensure that your device has enough space?

QueenB

@dodgeboy Could we also have a screenshot of the error message that you get so I can have a look? 

dodgeboy

It’s not an error message it’s the message you get to say you’ve not completed the level 
just tried to play with 5 lives but only got to play once 

QueenB

Gotcha! Are you sure you haven't missed any Gold cards? If you miss it, the level will end 😕

dodgeboy

Sorry don’t know what you mean by a gold card 
just playing the game as normal and this problem started

dodgeboy

I have tried playing level 1572 to try and get to 3 stars. I did not encounter any problems at all which makes me wonder if the problem is linked to level 1573 and not the game in general

Dirty_Nurse

That’s certainly odd, I had no such problem with that level.  At what point during your game does it give you that message?