I lost all my progress in Pyramid...

gutabrandao

I was on level 1100 + and connected to facebook and now it i'm on level one hundred and something...
can I get back my progress?
thank you

RegalRenz

Hello @gutabrandao and welcome to the community! I'm tagging the CM who oversees Pyramid Solitaire so she can help you out. In the meantime, can you please post your user ID so that she'll be able to find your game? @QueenB your assistance is needed on this thread.

gutabrandao

Hello!
Its Guta Brandão on Facebook and gutabrandao on King, both connected to my email (Edited by CM: personal email removed). 
I thought it was being saved on Facebook since my profile photo always showed up on th level I was playing...
thank you
Guta

QueenB

Thanks @RegalRenz for letting me know 👍

@gutabrandao, good news, your game is backed up 🙌 I've noticed you're playing on an Apple device and this is what I would like you to try on it, to help you get back on track:

- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Let me know how it goes