I cannot send lives and I don’t receive prizes

Daniela_Laurella

Lola_Pop

Hello @Daniela_Laurella and welcome to our Community!

Hmmmm that's frustrating!! Can you please try out these steps? I hope they can solve the issue!!

Daniela_Laurella

Dear Lola, I saved my progress on Pyramid account but now I don’t know where I can download it. If I download the app from the appstore I am at level 1 (I was at 2000 and something)

yass78

You need to log in. I did, but the internet signal still didn’t work. But try to see...

Daniela_Laurella

Now I saved my progress and downloaded again the app. I lost all my prizes

yass78

The same thing happened to me. I have lost all my prizes and further progress is impossible for me. I recieved a response from technical support to wait for a new update and this may resolve the issue...

Daniela_Laurella

Thank you ☺️

Daniela_Laurella

How do you write to technical support?

yass78

Directly from game: Settings/Costumer Care/Purchases and Gold Bars

Lola_Pop

Hello guys!!

Thanks @yass78 for helping @Daniela_Laurella, that's very nice of you! 😊

I just wanted to let you know I've now asked the Studio team about the connection issue and I'm waiting for an answer. I'll keep you posted!

yass78

We are hoping for some good news! 😉