Game won’t start (Apple devices) - Under investigation!

bumpyjax

I’m having the same issue

Pyramid Solitaire Saga

iphone 13.4.1

just get the orange screen then it disappears

christnewilkes

I have not installed n up date. How do I do that? I am only playing it on iPhone. When I touch the game icon, nothing happens

gramp

Hi,

My game is doing the same, I am playing on an iPhone 6.

christnewilkes

I have the same problem on iPhone 6.

Chloenbailey

Was updated 3 days ago-i cannot get my game to load now

Lordtbone

@Lola_Pop @debfortier @IndigoBlue @christnewilkes @lesliemom77 @momssuper @scubie2 @bumpyjax @gramp @PummyRaj

Before you do this keep in mind you lose all your boosters, jokers, scepters, extra cards and your progress if you haven't saved it.

If you have saved your progress before (How to save progress? see:https://community.king.com/en/pyramid-solitaire-saga/discussion/246011/how-do-i-save-my-progress) you can Touch and hold the app on the Home screen and then delete it. Get it again from the app store and it will work again! You do need to log in again to your king.com or facebook account to carry on playing from where you left it. Keep in mind that you lose all your boosters, jokers, scepters and extra cards but maybe King will reward us with some free gold? 😉

helsbels

I have a stable connection and there are no error messages. When I touch to start on my phone I get the orange loading page and then is just cuts out. Every time. I have reset my tablet and can now play on that but had to go back to the beginning. As I am on level 1259 I really don't want that to happen on my phone.

zetadore01

Since last update load does not work. Only orange page comes few second and disapear. Game does not load.

used on ipad. IOS is updated. Connection is great. App does not work.

i do not wish to delete app and reinstall as i will lose my progression (over 1400)

heeeeeeeeelp fast please !

18_04_2020

zetadore

Chloenbailey

Hi Zetadore😊im having same problem😞i am waiting on a get back from them-if i hear anything i will post😊🤗

Chloenbailey

Hi everyone 😊i am having the same issue-i have a message out to support too🤗if i hear anything i will post 🤗😊