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Pyramid solitaire

stell1978
stell1978 Posts: 1

Level 1

My game keeps crashing , how do I know if I've backed up my games as I dont want to start from level 1 again

Comments

  • kiara_wael
    kiara_wael Posts: 157,718

    Hi @stell1978 . Welcome to our Community 🌺

    Which device are you play on Mobile or Computer ?

  • PrettyBubbles
    PrettyBubbles Posts: 27,499

    Hi @stell1978 to support our lovely @kiara_wael I will introduce you to you're game expert @teresawallace44 to support you for the future. Just type @ then her name and select it from the drop down that appears so it turns black. That way she will receive a notification should you need help. Have a starlistic day 👍🙂⭐

  • teresawallace44
    teresawallace44 Posts: 4,436
    edited July 2020

    Hello @stell1978

    Welcome to the King community.

    Are you connected to Facebook? If so then Facebook will save your game progress. All you have to do is log out of Facebook and when the problem is resolved then you just log back in and all your game progress will be returned to you. ✔️

    You can also save your progress through the King community (here).🤗

    If you need help in navigating the community then follow this link...

    You can also win gold bars and more here...

    I hope this helps. If you have any more questions or concerns just ask. We are all here to help.

    Thank you @KimElston for tagging me. 💕

    Be safe and enjoy! 💕

    Teresa 🦋🌺🦋

  • Diamond_Lim
    Diamond_Lim Posts: 167,908

    Welcome to Sweet King Community! 👑

    How about you update the latest version and restart your device? 🤔

    If it's still not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

    You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

    Android

    iOS

    Kindle

    Windows mobile

    Computer

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

    By the way, when you are still connected with Facebook/King.Com Account on this game if you have uninstall and reinstall or haven't login out yet after this happens, you can still save your current level on this game! Don't be worry! 😊

    And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more (like @teresawallace44 answered) ! 👈️ (if you are interested)

    Have a nice and safety day! 😊

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