Lost all my progress

natty_j

Can you also ask why no new levels have been released in a couple weeks?

somclarke

I lost all my levels about 5400 how I get it back

jinty1911

I am the same again. 😭

jacquespbcx

It seems I have also been experiencing the same. Updated the app a few days ago and suddenly back to episode 198. This is really weird. @teresawallace44 let us know if you hear anything.

Thanks in advance.

kathy3220

My.levels ate missing. Help!

Freddy_

@kathy3220 Hi and welcome,

Can you explain your issue in a little more detail as cureently there is a couple of different issues

Thank you

celinem

Hi I don't know exactly what level I was on but I know I was passed episode 3020. When the pyramid app updated on my phone yesterday, it seems I lost my progress, Not only that but its doesn't go past level 3020 when I click on the map (episode 198.) I have logged out of the game, logged back in and still the same thing. I also uninstalled the game and reinstalled it, same thing. As I mentioned, the app is updated and so is my phone. My player ID is is 1222844128.

Please put me back to the level I was on.

Thank you

Celine

Freddy_

@celinem Hi and welcome,

There has been a couple of people also experience this and i know the GM for the game @teresawallace44 is trying to find some information on this. She is tagged to this and will hopefully be able to update you when she has some news on this

Thank you

teresawallace44

Hi @celinem

Welcome to our wonderful community. 💕🤗

This problem has been reported and I’m awaiting a response. I will put you on a list so I can tag you of any updates to this problem. 👍

Thank you for your patience and understanding. 💕👍

Thanks for tagging me @Freddy_ 💕

Teresa 🦋🌺🦋

teresawallace44

Hi @kathy3220

I have reposted this problem to the studio and I am waiting for a reply back. I will tag you when I hear more or any solutions. 👍

Please be patient and understanding. 💕👍

Teresa 🦋🌺🦋