New level

Prioleau58

Why can’t I move to new level and I’m having trouble connecting to FB

OseeASi

I've just updated the game, and the last level disappeared...

Freddy_

@Prioleau58 Hi and welcome, What device are you playing on and what level. Also are you receiving any error message when trying to log into your facebook account

Thank You

Prioleau58

Yes can’t log into FB

Diamond_Lim

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1375155#Comment_1375155

Welcome to Sweet King Community! 👑

Welcome to Sweet King Community! 👑

Oh! No! Have you still cannot connect to Facebook on any King's Game? 😢

Don't worry about this problem! 

Please select your device that you are playing on any King's Game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.)

Android

iOS

Kindle 

Windows Mobile 

Windows 10 MS App 

⚠️ Note ⚠️

If you follow uninstall and reinstall any King's Game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

You can also check this information here (There was a connection error. Try again in a bit) that I hope you can understand to read it while mostly of players have asked this problem too.

And what's current level are you currently on? 🤔

Need Gold Bars on this game? Join Here!

Have a nice and safety day! 😊

Freddy_

@Prioleau58 Hi again Just so you are aware there are only 185 levels on facebook. to continue the game you would need to download the app to a mobile device.

Thank you

OseeASi

I've just updated the game, and the last level disappeared...

Diamond_Lim

https://community.king.com/en/pyramid-solitaire-saga/discussion/325809/new-level

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1376016#Comment_1376016

Thank you for your answering! I will asking Community Team check this problem first. 😊

yass78

The same situation!

BEFORE TODAY’S UPDATE

AFTER UPDATE

I TRIED AND RESTARTED AGAIN, NOTHING CHANGED, ONLY THAT I LOST A LOT OF BUSTERS!!!

Lola_Pop

Hello @yass78 , @Prioleau58 and @OseeASi ,

Thanks to your and @Diamond Lim 's heads up, the team is investigating this issue. I've sent them your screenshots already, if you could please tell us:

• your player ID (find it HERE)
• the make and model of the device

It would be very helpful.

Thanks a lot!

yass78

Hi @Lola_Pop !

ID 1177139143

I phone 5s

yass78

Dear @Lola_Pop !

Thank you!!! Now it’s working!