Lost levels

kiwirose62

Hi all

Lost all my new levels. Seems this has been an overall problem. I've updated the game twice now and still no new levels or any that I had before.

Any help would be appreciated

Jankslaw

Najlepsza gra

Freddy_

@kiwirose62 Hi and welcome

Yes there has been an issue, lots have people have had an update and got most of there levels back so check your app store for an update. If none available you will need to wait till there is one available and hopefully you should see you levels return

Main post for this error below

https://community.king.com/en/pyramid-solitaire-saga/discussion/309638/lost-all-my-progress

Thank you

jinty1911

There are no updates. This has been happening since last Monday. Lots of people have been affected. Someone needs to get it sorted fast.

Freddy_

@jinty1911 Hi, Sime people have reported they have got an update, so maybe its only on a certain platform at the moment, that i do not know, but i will expect they will be doing there best to get this sorted as quick as possible. All we can do is be patient

Thank you

jinty1911

I did get 1 update. From 198 to 207. Still not where l was. This has happened before but after l got in touch with customer services they got me back where l was. It's not happening this time.

teresawallace44

Hello @jinty1911 and @kiwirose62

A update has been posted here. ⬇️⬇️

https://community.king.com/en/pyramid-solitaire-saga/discussion/343072/problem-with-losing-levels-in-pyramid

Thank you for your patience and understanding. 💕

Teresa 🦋🌺🦋