Game stopped

Patti21

When I try and open my game I keep getting 'Unfortunately, Pyramid Solitaire Saga has stopped'. .. Anyone else having problems loading the game?

Freddy_

@Patti21 Hi again,

What device are you playing on and will check mine, but have you done the standard troubleshooting tips for your device.?

Thank you

Patti21

Hi Freddy- I'm playing on my tablet.. yep, cleared cache etc., turned device of/on. All my other games are loadinh fine.. just Pyramid is playing up again. :(

teresawallace44

Hi @Patti21

Check for new updates. If no updates I’m going to send another message to the studio Monday since the CMs are off on weekends. Just keep checking for updates. Sometimes older devices will have glitches on the game too. Sorry for the inconvenience. Just keep trying.💕

Thanks for the patience. 💕

Thanks @Freddy_ 👍

Teresa 🦋🌺🦋

Patti21

Hi @teresawallace44 .. I've been checking for updates,there are none. Nothing wrong with my tablet, so it's their end. They are not there at the weekend so I guess will have to wait till next week..

teresawallace44

Thank you for your patience @Patti21 💕💕

Teresa 🦋🌺🦋

Patti21

Can I ask if anyone else is having the same problem as me in that the game 'has stopped' ?

teresawallace44

Hi @Patti21

I will send message tomorrow to find out more. You can ask by starting a new discussion in support. It’s late here where I’m at and I am going to bed soon. 👍

I have no answer to your problem. You can try to contact customer support again at the bottom of this page “Contact Us”. Then at least it will be reported. 🤗

Sorry again. 🙁

Teresa 🦋🌺🦋