Getting ripped off? Purchasing gold bars then having all the items vanish!

DotRen

Twice in the past month I've purchased gold bars , to the tune of about $40, and had the items purchased and the gold bars just gone when I log in a few days later.

This is unacceptable.

Diamond_Lim

Getting ripped off? Purchasing gold bars then having all the items vanish!

DotRen

Jul 30, 2021

Twice in the past month I've purchased gold bars , to the tune of about $40, and had the items purchased and the gold bars just gone when I log in a few days later.

This is unacceptable.

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Welcome to Sweet King Community! 👑

Very sorry to hear about your purchase loss on this game! 😔

Don't worry! How about you tried these steps (Purchase Issue/Problem) first that I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer. 😉

Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

Have a nice and safety day! 😊

Freddy_

@DotRen Hi and welcome,

We cannot deal with purchase issues in the community, but if you contact support they should be able to tell you exactly what has happened with your gold bars.

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

Contact us

https://soporto.king.com/contact

What is my Game User ID and where can I find it?

CommunityTeam

Dec 5, 2018

If you’ve ever had an issue with one of our games and have contacted us in the past, you may have been asked to provide your Game User ID.

This is a question often met with a little confusion, is it my email address? Is it my Facebook name? Don’t worry, we are here to clear that up.

Your Game User ID is simply your personal identifier that lets us locate your account and provide you with better service and assistance.



Finding the ten or eleven digit number in the game on a mobile device or the W10 app is very simple. If you play on desktop on Facebook, then please check the steps HERE instead.

Open the game and tap the 'My Profile' on the Start Menu:


You can also tap the Settings in the right upper corner on the game map...


...and select the 'My Profile' button here.


On your game profile page, double tap the King logo above...

...and voilà, the logo should disappear to reveal your Game User ID:



You should now have all the information needed to find your Game User ID.

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Hope this helps