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Level 917

azalehazaleh Posts: 4 Newbie

Hi,

I am currently playing 917, but every time I get to the purple cards, the game freezes. I tried starting the game anew, starting my phone again, made sure the game is all updated and everything. Any idea what I can do?

Answers

  • Diamond LimDiamond Lim Posts: 54,354 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    Don't worry! How about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    You can also participate and answer here (⭐️ Pyramid Math Problem ⭐️ Win Gold Bars ⭐️) and here (🖼 Take photos of King's Magic 🎨) that you can chance to win gold bars on this game! 😉

    Also check here :

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    Have a nice and safety day! 😊

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  • TashaJTashaJ Posts: 1 Newbie

    I'm having the exact same problem. I uninstalled and reinstalled the game on my ipad (keeping my progress but losing all the bonuses I'd been accruing) and still the same bug is happening. I have restarted my device, I have updated my device, I have waited a week before trying again... all to no avail. This is a King issue - please advise as to when it's likely to be resolved?

  • DaniTheOGDaniTheOG Posts: 842 Level 4


    👋 Hi there @TashaJ, welcome to the Community!


    Does the issue happen to you when playing Level 917 or is it in another Level?

    • If it is indeed happening to you on Level 917 as it does to @azaleh, it might be worth reporting the Level to @teresawallace44 & @Lola_Pop (PSS Mod & CM respectively).
  • tigerlilsxtigerlilsx Posts: 1 Newbie

    Hi everybody, I’m new in the community. I’m actually having the same issue on level 917! I pick up the lucky card and it freezes. I uninstalled and installed the app a few times, did all of the steps that I’ve read on the community, played it on another device, but the bug is still there.

  • teresawallace44teresawallace44 Posts: 3,380 Pyramid Moderator
    edited September 28

    Hi @tigerlilsx @TashaJ and @azaleh

    Welcome to the wonderful King community everyone! 🤗

    If all of you is reporting that same problem on the same level then it a bug and I’ll report it to the studio. Hopefully they will have a quick response to the bug. 👍

    Please be patient and I will post and tag everyone when I have a response. 💕

    Thanks @DaniTheOG 💕

    Teresa 🦋🌺🦋

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