Loss of progress following Facebook account connection

AnnickR

Hello, I have been playing Pyramid Solitaire Saga on my Android phone for a long time. I've reached level 1900 or so. For the 1st time last night I wanted to synchronize my game with my Facebook account to save my progress and to get boosters. After connecting the game with my Facebook account I came back to level 0. I lost all my progress ! 😓 I am desperate because I love this game. How can you help me to find my progress? Thank you for your help.

teresawallace44

Hi @AnnickR

Welcome to the wonderful King community. 🤗

Please check for any new updates to your game and/or device. Also try restarting your device because that sometimes work. Log out before you restart your device if you can and then try syncing with Facebook. If that don’t work contact customer support from your game profile. You’ll need your game ID which is found at the top of your profile by double tapping the word “KING”. 👍

I hope that you can get your progress back. 🤗

Thanks for playing Pyramid. 💕

Teresa 🦋🌺🦋

Diamond_Lim

Hello there! @AnnickR 👋

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Pyramid Solitaire Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked, like Teresa answered you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

You can also participate and answer here (Help Lucy to identify the cities! 🏙️), here (🎨 ✂️ Art for Halloween 🎃 with Odus, the Owl from Candy Crush Friends 🦉) and here (🎃🎃 Enter the Spooktacular 2021 Community Hub Halloween Contest 🎃) that you can chance to win gold bars on this game! 😉

Also check here :

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