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App won't load.... again....

parrish71parrish71 Posts: 3 Newbie

I can't play it anymore. It won't open. All it does is crash. If I have to uninstall it to get it to work, I'm not going to reinstall it. I'm sick of losing all of my boosters and mail every time the game decides not to work... which seems to be more and more often lately.

Answers

  • DieOmimiDieOmimi Posts: 16,027 Friends Moderator

    Hi @parrish71 Welcome to the King community. You are here at Pyramid Solitaire Saga.

    Can you tell me more about your problem? Which platform do you play on? Each platform works a little differently. We always recommend the app on a mobile device, there are no problems there. The app on Win10 is no longer supported. I had to delete mine there because it couldn't go any further.

    The mod in charge here is @teresawallace44, Maybe it can help you more.

  • Hey! Would you like to give us your opinion?

  • parrish71parrish71 Posts: 3 Newbie

    I play it on my which is an Android. It's been crashing for several days. Since the last update, in fact. So, obviously, there are some problems there.

  • Diamond LimDiamond Lim Posts: 58,415 Diamond Diaries Moderator

    Hello there! @parrish71 👋

    Welcome to Sweet King Community! 👑

    How about you follow these troubleshooting another steps of Crashing/Freezing issue/bug here (Android) that we hope nothing this happens. 😊

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    If you have followed these steps of Crashing/Freezing issue already but it's still not worked, you click on "Contact Us" only then you ask a problem that I hope they help you but it taken longer. Thanks! 😉

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    You can also participate and answer here (🦃 A Thanksgiving Hub Contest! 🦃) and here (💛🧡 King Community Quiz 🧡💛) that you can chance to win gold bars on this game! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

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    Have a nice and safety day! ❤️😄

  • DieOmimiDieOmimi Posts: 16,027 Friends Moderator

    @parrish71 have you looked at the link in @Diamond Lim 's post? Please try the measures described there for Andriod.

    I also play Pyramid on Android. My Android version is 9.0 or higher. I also had the game on my old device running Andriod 6.0. There it is no longer playable and I had to delete it. I was still able to open it on Android 6.0, but I had no more updates.

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