Problem

Mishulinaa8543

give me back my rewards😡

johamilton

Hi @Mishulinaa8543 , can you please explain what has happened. I need more information as to what has happened🤗

Mishulinaa8543

for about 2 months the game completely crashed, if you send lives to friends or go for a sent life, today I open the game, but there is not a single help in it (the joker, the scepter and there is not a single help won!) I had 20 erasing all obstacles, 100-odd flipped cards, and about 100 transparent cards ... everything became zeros

johamilton

Hi @Mishulinaa8543 , did you delete your game, then download the game app back into your phone?

Mishulinaa8543

No!

johamilton

If you will please log out of your game, turn your phone off the back on and log back in with your password. That will reset your game. 😃

Mishulinaa8543

did not help! still no awards

johamilton

Ok thank you for responding. We cannot replace everything that was lost, but please use Contact Us.

Please tell them what all you have done to try to get them back, for instance logging out etc like I said You need to tell them what phone you are using and the platform. Just general information as you fill out the form. The more info you give the better. They will ask you if you had recently deleted your app.

Also you will need to have your King ID# for them. This is how you find it

Open your Pyramid App

Tap the cog wheel

Tap the 3 lines

TapProfile

You will then see the King Logo, Double tap that and it will show you the Kind ID#

Snow_Rider

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/2693304#Comment_2693304

Hello! 👋 I'm so sorry to hear this. I'd encourage you to contact our Player Support and share the details on lost rewards. The team will gladly help you out!

kitten890

In fairness, this regularly happens. It's a common problem so why we're still at the "contact support and tell them what you've done" phase, I don't know. We should be at the "King fixes their game" phase. I've lost all my tools and awards multiple times. Every time I start building them back up, I open the game and they're gone. Never removed, reset or changed the game in any way - it's just what happens.

Honestly, I was already annoyed at you for removing PC support. I've been playing this game on PC for years. I don't like playing games on my phone, I like the mouse. It's a huge coping mechanism for me and for my mental health and for you to just end support was not cool. Most of your others are avaliable through the microsoft store or on facebook, so why this one isn't I don't know.