Account Deleted

Question

I have been playing candy crush saga for about 6 years now, I opened the game one day and saw , Your account is deleted. I didn’t option for that. I’m confused, I’ve lost all my progress, I need help to retrieve my lost account back, can anyone help please.

PummyRaj · Answer

One question  @kwame_sterling🙋‍♀️

In title of the question, you wrote Pyramid Solitaire!  But, in the explanation - you wrote “Candy Crush Saga”!  In which game are you having this issue?

PummyRaj · Answer

Hello @kwame_sterling 🤗 A Warm Welcome back to the King Community!

I am very sorry to hear that your account was deleted and hence lost all your game progress!🙁

You are absolutely right!  Without us requesting to delete the account, that action will not be taken by King!!  I will try to find out if my Community In-charge is aware of such glitches!🤔

In the meantime, the best thing to do to retrieve your game progress is to contact King Player Support team!  Do you still have the game App installed?

Please let me know!  Hope to talk to you soon💛