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I have lost all my boosters. How do I recover?

nenahomenenahome Posts: 1 Newbie

I have lost all my boosters. How do I recover?

Best Answer

  • Diamond LimDiamond Lim Posts: 45,000 Diamond Diaries Moderator
    edited April 23 Accepted Answer

    Welcome to Sweet King Community! 👑

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

    🌟 Win Gold Bars here! Help Lucy identify the characters (General Contest) 🌟

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    Have a nice and safety day! 😊

    Accepted Answer

    Signature - Moderators 2021 DiDS Diamond Limpng

    🍐🍅🍌💧 Super Cropsies Contest - Win Gold Bars to your game here! (by @Fluzzard

    💍 Diamond Diaries Guides & Polls 💍


    👑 Are you newbie? Learn more here around King Community! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games & More Topics on King Community! Let's help to create/vote amazing ideas here! 👑

Answers

  • Hey! Would you like to give us your opinion?

  • teresawallace44teresawallace44 Posts: 2,815 Pyramid Moderator

    Hi @nenahome

    Welcome to the wonderful King community. 💕🤗

    Please make sure your game is up to date (updated) then turn your device off the back on or restart your device. I also logged out of my game and then logged back in. This is what helped me when I had a similar problem. If that don’t fix it then you will have to contact customer support with your game ID and a description of the problem. 👍

    Let me know if you need any further help with this problem. 🤗

    Teresa 🦋🌺🦋

    Hello and welcome to the King Community!

    Get started in the King Community

    🎴 Play Pyramid Solitaire Saga now here!

    🦋🌺🦋🌺🦋🌺🦋

    Stay safe and keep playing!

  • dotty1997dotty1997 Posts: 7 Level 2
    edited April 27

    Where have all my prizes gone from Pyramid Solitaire Saga. My game is saved so I should be able to get them back. How?

  • headoperationsheadoperations Posts: 4,284 Level 5

    I’m afraid that you’ve posted this in the wrong area.

    This the Farm Heroes Saga Community.

    My Pointless Signature Area

    The crows seemed to be calling his name, thought Caw

  • dotty1997dotty1997 Posts: 7 Level 2
    edited April 28

    where have my rewards gone. If my game is saved then why aren't my rewards saved. It's really irritating especially at higher levels to have a fair amount of rewards taken away. How do I get them back.

  • Diamond LimDiamond Lim Posts: 45,000 Diamond Diaries Moderator
    edited April 23 Accepted Answer

    Welcome to Sweet King Community! 👑

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

    🌟 Win Gold Bars here! Help Lucy identify the characters (General Contest) 🌟

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    Have a nice and safety day! 😊

    Accepted Answer

    Signature - Moderators 2021 DiDS Diamond Limpng

    🍐🍅🍌💧 Super Cropsies Contest - Win Gold Bars to your game here! (by @Fluzzard

    💍 Diamond Diaries Guides & Polls 💍


    👑 Are you newbie? Learn more here around King Community! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games & More Topics on King Community! Let's help to create/vote amazing ideas here! 👑

  • Lady_ChooLady_Choo Posts: 14,362 Farm Moderator

    Asked for it to be moved over but in the meantime @teresawallace44 is the game mod for that game 🙂



    ☕ Keep safe...Keep social distancing. I don't like people anyway  😉☕
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contest! 🍏 Win a badge and a chance to win gold! 🍏

    Farm heroes addict collecting cropsies since 2013. 

  • teresawallace44teresawallace44 Posts: 2,815 Pyramid Moderator
    edited April 28

    Hello @dotty1997

    Sorry just ignore the link below.

    Have you made sure your game is up to date? Also if you log out of your game and log back in then that might fix the problem.👍

    What platform are you playing on ie iPhone, iPad or PC or something else? 🤔

    Please let me know if your problem gets fixed.💕🤗

    Thanks for playing Pyramid Solitaire. 💕

    Teresa 🦋🌺🦋

    Hello and welcome to the King Community!

    Get started in the King Community

    🎴 Play Pyramid Solitaire Saga now here!

    🦋🌺🦋🌺🦋🌺🦋

    Stay safe and keep playing!

  • leg28leg28 Posts: 1 Newbie

    I logged out, restarted like someone here suggested and still all my boosters are gone!

    This is bad, very bad and not the 1st time. I'm sick of that. Coming to level 306 collecting and spending boosters which are now all gone... I had like 10+ of rare blockbusters A, and around 30 of other two. I also lost all extras: jokers, scepters and packs of cards. All in bases cca 10 pieces each... What is the point of playing and collecting when progress i lost?

    Anyone have other solution or should I just erase the game?

  • Diamond LimDiamond Lim Posts: 45,000 Diamond Diaries Moderator

    Hello! @leg28 👋

    Welcome to Sweet King Community! 👑

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

    ⭐️ Win Gold Bars here! ⭐️ Find the differences! (General Contest)

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    Have a nice and safety day! 😊

    Signature - Moderators 2021 DiDS Diamond Limpng

    🍐🍅🍌💧 Super Cropsies Contest - Win Gold Bars to your game here! (by @Fluzzard

    💍 Diamond Diaries Guides & Polls 💍


    👑 Are you newbie? Learn more here around King Community! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games & More Topics on King Community! Let's help to create/vote amazing ideas here! 👑

  • teresawallace44teresawallace44 Posts: 2,815 Pyramid Moderator

    Hi @leg28

    Welcome to the wonderful King community. 💕🤗

    Please follow and read the links and tips that @Diamond Lim posted for your problem. 👍

    I will also put you on a tagging list for Pyramid Solitaire so you can try and when gold bars for your game. You can also take a few minutes and explore the rest of the King community. 💕👍

    Thanks for playing Pyramid Solitaire. 🤗

    Thank you @Diamond Lim for all your help. 💕

    Teresa 🦋🌺🦋

    Hello and welcome to the King Community!

    Get started in the King Community

    🎴 Play Pyramid Solitaire Saga now here!

    🦋🌺🦋🌺🦋🌺🦋

    Stay safe and keep playing!

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