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Lost all my progress
Answers
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Hi.
no news I am afraid. I thing itβs a bug but they suggested restoring me back lower than than it shows even now and. To lose all my extras and well below set 198. I told them I had cleared the game was waiting for the new levels like I do each week but then this happens.
well see if they can fix it.
ta
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Hi @lemsip1
Did you contact customer support? π€
Have you changed devices recently? You can also restart your device and see if that fixes it. It does fix it sometimes. π
Also click this link β¬οΈ And read through the thread and see if there is a solution to your problem. β¬οΈ
Thanks for the tag @Freddy_ π
@pittina please use English when responding in this section. We only use English here. There is a international corner you can use your language in. Follow this link here β¬οΈ
Thank you everyone for playing Pyramid Solitaire. ππ€
Teresa π¦πΊπ¦
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Hi
thanks for the reply. I have contacted support. They wanted to put me down to level 2895. And lose all my extras I am showing level 3020 as my last level done. I was well past that as I was waiting for more levels to be created Also I am showing that I can go no further from 3020 so I am stuck I know we are on set well above 198 because I have completed them. I have tried all the options offered and no help. This has happened to me before and was fixed when the next update was put out.
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I also contacted supporta without anche help. Until another update is release, we are stuck...
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I recently switched to a new mobile phone and promptly reinstalled pyramid solitaire saga, but, to my dismay, after logging in to my king account, I found that there were less levels in this app, 3020 levels (198 episodes), to be exact, when I was way over the 200 episodes. Is there anything I can do to get the latest levels?
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@Thin_icE Hi and welcome,
Have seen a couple of people with this issue and i think some levels were released in error, so it may be you are at the end of the map and you can only wait for a new update. Also do not believe you can get these levels restored either due to this fact
I will tag @teresawallace44 as she may be able to confirm this or not, but from one post i have seen customer support could only restore to episode 198
Thank you
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That's weird, I was on episode 204, level 3106, on my old phone and I can see that there is up to episode 213. That's a 15 episode difference, too many levels to be released by accident.
But yeah, let's see if @teresawallace44 has something to add :)
Thanks, @Freddy_ !
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This is different from my issue. I always kept Pyramid Solitaire Saga updated and never lost levels, only now that I switched to a completely new device.
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