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Lost all my progress

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Answers

  • natty_j
    natty_j Posts: 32

    Level 3

    Can you also ask why no new levels have been released in a couple weeks?

  • somclarke
    somclarke Posts: 1

    Level 1

    I lost all my levels about 5400 how I get it back

  • jinty1911
    jinty1911 Posts: 23

    Level 3

    I am the same again. 😭

  • jacquespbcx
    jacquespbcx Posts: 6

    Level 2

    It seems I have also been experiencing the same. Updated the app a few days ago and suddenly back to episode 198. This is really weird. @teresawallace44 let us know if you hear anything.


    Thanks in advance.

  • kathy3220
    kathy3220 Posts: 18

    Level 2

    My.levels ate missing. Help!

  • Freddy_
    Freddy_ Posts: 68,477

    @kathy3220 Hi and welcome,

    Can you explain your issue in a little more detail as cureently there is a couple of different issues

    Thank you

  • celinem
    celinem Posts: 34

    Level 3

    Hi I don't know exactly what level I was on but I know I was passed episode 3020. When the pyramid app updated on my phone yesterday, it seems I lost my progress, Not only that but its doesn't go past level 3020 when I click on the map (episode 198.) I have logged out of the game, logged back in and still the same thing. I also uninstalled the game and reinstalled it, same thing. As I mentioned, the app is updated and so is my phone. My player ID is is 1222844128.

    Please put me back to the level I was on.

    Thank you

    Celine

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    @celinem Hi and welcome,

    There has been a couple of people also experience this and i know the GM for the game @teresawallace44 is trying to find some information on this. She is tagged to this and will hopefully be able to update you when she has some news on this

    Thank you

  • teresawallace44
    teresawallace44 Posts: 4,436
    Answer ✓

    Hi @celinem

    Welcome to our wonderful community. 💕🤗

    This problem has been reported and I’m awaiting a response. I will put you on a list so I can tag you of any updates to this problem. 👍

    Thank you for your patience and understanding. 💕👍

    Thanks for tagging me @Freddy_ 💕

    Teresa 🦋🌺🦋

  • teresawallace44
    teresawallace44 Posts: 4,436

    Hi @kathy3220

    I have reposted this problem to the studio and I am waiting for a reply back. I will tag you when I hear more or any solutions. 👍

    Please be patient and understanding. 💕👍

    Teresa 🦋🌺🦋

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