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Lost all my progress

12467

Answers

  • teresawallace44
    teresawallace44 Posts: 4,436

    Hi @natty_j @Thin_icE @jacquespbcx

    I have reported this problem and am awaiting a reply. I will tag all of you of any response or solution to this problem. Please be patient. πŸ’•πŸ‘

    Thanks for understanding. πŸ’•πŸ‘

    Teresa πŸ¦‹πŸŒΊπŸ¦‹

  • christinecederberg
    christinecederberg Posts: 12

    Level 2

    I missing tons of new levels

  • teresawallace44
    teresawallace44 Posts: 4,436

    Hi @christinecederberg

    Welcome to the wonderful King community. πŸ’•πŸ€—

    The studio is aware of the problem and I am waiting on a response. I will put you on a list so I can tag you when there are updates or solutions to this problem. πŸ’•πŸ‘

    Please be patient and understanding. πŸ’•πŸ€—

    While you are awaiting a fix you can explore the rest of the community and participate in contest and discussions. Start by clicking the link in my signature below. ⬇️⬇️

    Thanks for playing Pyramid Solitaire. πŸ’•

    Teresa πŸ¦‹πŸŒΊπŸ¦‹

  • Aauughh
    Aauughh Posts: 4

    Level 1

    Hello, can you please tag me too? I am missing 50+ levels I've completed and several chapters I haven't reached yet.

  • pittina
    pittina Posts: 4

    Level 1

    I did the last update on 6/30 and recovered some of the lost levels, but they are still missing, especially the ones I haven't played yet. I am now stuck at level 207, game no. 3155.

  • Patti21
    Patti21 Posts: 64

    Level 3
    edited June 2021

    I was on the last game of the most recent levels added approx 12 days ago.. over 3026 (can't remember exactly) When I loaded my game yesterday I have been placed back so many levels! Can you please help? (tag me when you have an update on the fix please)

  • Spinnifix
    Spinnifix Posts: 25,430
    edited June 2021

    Hello and welcome

    Please search for the update and clear the cache. Play a level and it will update. If you play in FB you have to save the levels. In King.com it works automatically.

    Good luck


    Link to help. Please click on the green. Good luck

  • Patti21
    Patti21 Posts: 64

    Level 3

    Hi, I'm playing on my tablet and I am not sure how to find the update? I have tried playing the last level on the game I have been thrown back to but no change. Can you help please?

  • Spinnifix
    Spinnifix Posts: 25,430
    https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1675818#Comment_1675818

    For me it's in Settings - App Notifications. There you search for the app - game and if you can update it please do it. You go to the store and it says: Empty cache. Please do this. Please do not delete any data. This is important!!! Hope you can do it! Good luck

  • Patti21
    Patti21 Posts: 64

    Level 3
    edited June 2021

    Hi and thank you for your reply and help. I found the update and have updated the game, unfortunately I am still not on the latest level I was on and have now lost all my boosters!!! what now?

Hey! Would you like to give us your opinion?

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