me

Hi @dotty1997

Please check for new updates for the game itself and make sure your computer is up to date also.👍

When I find out more then I’ll tag you in a updated post. 🤗

Teresa 🦋🌺🦋

Go to play store, search for pyramid saga. It will say you already have it installed and if there is an update it will have a box there to say an update is available.

Or, you could go to app settings on your device, click on the pyramid saga app and see if you get an option to clear the cache...clear it but do NOT clear the DATA.

Another thing to try is to clear cache from all your device apps at once. Use Google to get instructions for your specific device on how to do it.

@dotty1997

Go to your settings on your computer and search for updates to your computer and you might be able to right click your app icon and select update. I only use mobile so I’m not sure of a Home computer. 🤔

@Freddy_ do you know anything about updating home computers/PCs? 🤔

Teresa 🦋🌺🦋

@dotty1997 Hi and welcome,

To check updates go to microsoft store in top right corner is 3 dots click on these and then updates and it will show if any updates are available for your game

Thank you

@dotty1997 Hi Again,

Try uninstallling and reinstalling then sign in with your account details and should sync your levels and gold if your account is saved, any saved boosters would be lost, if this does not work

All you can do then is contact customer support and ask them to manually restore your levels

Thank you