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Lost all my progress

jinty1911
jinty1911 Posts: 23

Level 3
in Support

I was on level 2345 in Pyramid. Passed it 5 times and screen hung. I logged out and am now back at level 1. Help!! 😭😭

Best Answers

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    @celinem Hi and welcome,

    There has been a couple of people also experience this and i know the GM for the game @teresawallace44 is trying to find some information on this. She is tagged to this and will hopefully be able to update you when she has some news on this

    Thank you

  • teresawallace44
    teresawallace44 Posts: 4,436
    Answer ✓

    Hi @celinem

    Welcome to our wonderful community. 💕🤗

    This problem has been reported and I’m awaiting a response. I will put you on a list so I can tag you of any updates to this problem. 👍

    Thank you for your patience and understanding. 💕👍

    Thanks for tagging me @Freddy_ 💕

    Teresa 🦋🌺🦋

  • DieOmimi
    DieOmimi Posts: 41,688
    Answer ✓

    Hi @44dollydimples welcome to our sweet and helpful community.

    Please search your store for an update. The last update was unfortunately buggy. I too was sent back to episode 208. It's not up to you or your device.

    I did today's update and am now back to my current episode. This is 213. Unfortunately, there are no new levels with me although I have already seen in others that there are more episodes.

    Tomorrow I will fix my device's default:

    - Clear cache

    - unsubscribe from the game

    - Turn off the device and wait a few minutes

    - Turn device back on

    - Open game and log in again

     try again and hope to see the new episodes. 

    Have a nice day yet. I hope I was able to help you.

  • teresawallace44
    teresawallace44 Posts: 4,436
    Answer ✓

    Hi @44dollydimples

    Check for any new updates for the game. Hopefully you have one just like @DieOmimi had a update. If not you’ll have to be patient and keep checking for new updates. 👍

    I will tag you in a new post when I find out for sure if there’s a new update. 🤗

    Thanks for the tag @Freddy_ 💕

    Teresa 🦋🌺🦋

«134567

Answers

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello @jinty1911 and welcome to the Community!

    I'm sorry this happened to you, and I'll be glad to help you out. 😃

    Do you usually play connected to Facebook, or to a King account? Have you tried to log back in?

    HERE you can find some more information about it. And I'm sure our Game Expert @teresawallace44 can also help you further if needed 🤗

  • teresawallace44
    teresawallace44 Posts: 4,436

    Hello @jinty1911

    Welcome to the King community. 💕

    @Lola_Pop is correct. Did you log back in Facebook or have you created a King account through your game. Try these steps and let us know if this helps. You might have to contact support. Here’s a link for that if you need it.

    https://soporto.king.com/contact

    You will need a detailed description and your game ID. Here’s where you will find your ID and where you can save your progress.

    939011E6-378E-43CC-9CB0-2840E880A4B8.jpeg
    ADAF65EF-3D6A-442A-86AB-1FCC03B9FBDC.jpeg

    I hope this helps. 🤗

    Here’s a link to help you explore the community. It’s a great community

    https://community.king.com/en/blog/categories/discover-the-community

    Stay safe and keep playing. 💕💫

    Teresa 🦋🌺🦋

  • jinty1911
    jinty1911 Posts: 23

    Level 3

    I don't know what l did but have got back to level 2345 now. Just lost my Community friends that were giving me lives. Only 2 FB friends now. X

  • rajdeeptb
    rajdeeptb Posts: 4,325
    https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1009259#Comment_1009259

    Don't Worry its fixed In last update game.

    Please Update Your Game.

  • lemsip1
    lemsip1 Posts: 16

    Level 2

    Hi

    just installed the latest update and seem to have lost a few sets and gone back in progress. Before I downloaded the new update I am sure I was on set 202 or higher. Now I have gone back to set 198 level ending 3019. With no more sets available. Has the update caused a loss of levels and data


    thanks

  • Freddy_
    Freddy_ Posts: 68,477

    @lemsip1 Hi and welcome,

    Try logging out and back in to the game to see if this resolves your issue. If not you will need to contact customer support to get your levels manually reset

    https://soporto.king.com/contact

    Will also tag game moderator @teresawallace44 in cqse she knows of any issues with this update

    Thank you

  • pittina
    pittina Posts: 4

    Level 1
    edited June 2021

    (Edit by CM: Unsupported Language)

  • OseeASi
    OseeASi Posts: 207

    @pittina English please

  • lemsip1
    lemsip1 Posts: 16

    Level 2

    @pittina

    I have also tried to exit and reload but levels still missing. Any news support?


    ta

  • pittina
    pittina Posts: 4

    Level 1
    edited June 2021

    (Edit by CM: Unsupported Language)

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