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Can't load the game on Facebook or connect it to my account- under Investigation!

Lola_Pop
Lola_Pop Posts: 12,038
edited November 2021 in Support

Hello Adventurers!

There is an issue with the game on Facebook at the moment. The game:

  • is not loading on Facebook (PC)
  • cannot connect to Facebook (mobile)

The team is investigating this, and we're sure they'll find a solution soon. Until it's fixed, can you please play on a mobile device, connected to your King account? If you haven't got a King account, please head over HERE to learn more about what they are and how to get one  😊

Thanks for your understanding!

«1

Comments

  • mellie612
    mellie612 Posts: 1

    Level 1

    Hi I followed the instructions for re install and a error keeps popping up when trying to sign in with FB my other two King games are fine

  • Maharani1024
    Maharani1024 Posts: 3

    Level 1

    I was at level 2347 now it is back at level 1 wt

  • teresita32
    teresita32 Posts: 1

    Level 1

    Hola buenas a todos consulta cuando se arreglara el problema con el perfil de Facebook?

    Muchas gracias y estaré pendiente a la respuesta

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    Hello there! @Maharani1024 and @mellie612 👋

    Welcome to Sweet King Community! 👑

    The team is investigating this, and they are sure they'll find a solution soon. Until it's fixed, can you please play on a mobile device, connected to your King account? If you haven't got a King account, please head over HERE to learn more about what they are and how to get one 😊

    Thanks for your understanding!

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    You can also participate and answer here (🦃 A Thanksgiving Hub Contest! 🦃) and here (💛🧡 King Community Quiz 🧡💛) that you can chance to win gold bars on this game! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    💫From King with love Learn more about our sweet initiatives

    📰 Community Newsletter- November Edition HERE

    Member of the Month- October 2021: Racoon7 HERE

    🍫 Badge of the Month - November HERE 🍫

    3️⃣👑 Let's celebrate our King Community Third Anniversary - Get Badge HERE! 👑3️⃣

    👑 Join our Kingdom and get this royal badge HERE!

    🔔 Let's hear you out HERE!🔊

    What is your favorite King game? HERE

    🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    🎵 King Community Playlist HERE 🎵

    👧🧑 Let's break the ice HERE 🍧🍦

    Have a nice and safety day! ❤️😄

  • Spinnifix
    Spinnifix Posts: 25,430

    Hola y bienvenido

    Estás aquí en la zona de juegos y tengo que pedirte que lo hagas en inglés. Porque este idioma solo es el preferido. Te daré 3 traductores.

    https://www.translator.eu/english/


    https://www.babelfish.de/


    https://www.bing.com/translator/


    Todavía existe el área de español y puede hablar en su idioma allí.

    ¡Espero que te ayude! Mucha suerte


    Gracias a Lim por marcar.

  • roxibelmedero
    roxibelmedero Posts: 2

    Level 1

    Urgente… Cómo puedo solucionar esto? De qué mi cuenta tenía un alto nivel de progreso en el juego de Pyramid Solitatruo y desapareció totalmente, mandándome al nivel 1 de nuevo 😡🤬🥵y no hay forma de que me aparezca por Facebook donde se guardaba

    gracias!

    Roxibel Medero

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    Hello! @roxibelmedero 👋

    Welcome to Sweet King Community! 👑

    Opps! Sorry for your reply because we can only use English on this area around King Community.

    But you can join and ask here with using Spanish Language on Spanish Corner. Thanks! 😊

    Have a nice day! 😊

    🇪🇸 Spanish 🇪🇸 👇

    ¡Hola! 👋


    ¡Bienvenido a Sweet King Community! 👑


    ¡Opps! Perdón por tu respuesta porque solo podemos usar inglés en esta área alrededor de la comunidad King


    Pero puedes unirte y preguntar aquí usando Spanish Language en Spanish Corner. ¡Gracias! 😊


    ¡Que tenga un lindo día! 😊


    De todos modos, etiquetaré a @hechicerilla (@Spinnifix), embajadora hispana que puede ayudar a los jugadores de Spanish Corner. 😉

  • hechicerilla
    hechicerilla Posts: 10,353

    Hello 👋

    Welcome to the sweet King Community.

    As they have already explained to you, we only use English in the Community. You can use a translator to post in English and participate in the Community.

    We have the 👉Hispanic Corner where we speak in Spanish, I will be delighted to receive you there.

    Please read 👉 HERE to understand the problem in your game.

    We will be here for anything you need.

    Thank you and keep enjoying.

    Hola 👋

    Bienvenida a la dulce Comunidad King.

    Como ya te han explicado, sólo usamos el inglés en la Comunidad. Puedes usar un traductor para publicar en inglés y participar en la Comunidad.

    Tenemos el 👉Rincón Hispano donde hablamos en castellano, estaré encantada de recibirte allí.

    Por favor lee 👉 AQUÍ para entender el problema en tu juego.

    Estaremos aquí para cualquier cosa que necesites.

    Gracias y sigue disfrutando


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