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pyramid solitaire saga not loading

dotty1997dotty1997 Posts: 23 Level 2
edited July 2021 in Support

Once again Pyramid not loading. It has only been going about a month since the same thing happened. Something goes wrong with the game too often and I am fed up with it. I know I can uninstall and then reinstall it without losing my level but I do lose all my rewards that I have won. What is the problem with the game. I have played other King games and never had any glitches like in this game. I am getting to the end of my patience with this game. You need to sort out the problems with the game.

Comments

  • kiara_waelkiara_wael Posts: 71,288 Candy Moderator

    Hi and Welcome to our Community

    This is for Candy Crush Saga forum, but not to worry as it will be moved to the correct forum

    Please visit Pyramid Solitaire Saga Community 👇️

    Thank you

  • Hey! Would you like to give us your opinion?

  • Diamond LimDiamond Lim Posts: 64,025 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    Don't worry! How about you tried to follow these another troubleshooting steps of Crashing/Freezing issue here (Android) or here (Apple) that I hope this helps! 😉

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    Have a nice and safety day! 😊

  • teresawallace44teresawallace44 Posts: 3,694 Pyramid Moderator

    Hi @dotty1997

    Yes problems still comes up in this game as I have passed this on to the studio. Please check for update and restart your device again. If you’re playing on a iPhone or iPad please make sure you have the latest iOS version because older versions will not support it. 👍

    I have put you on a list to be tagged if there’s any other updates. 🤗

    Thanks @kiara_wael and @Diamond Lim 💕💕

    Teresa 🦋🌺🦋

  • Maharani1024Maharani1024 Posts: 2 Newbie

    I have the Iphone 12 and for now 4 weeks it wont load on FB furthermore, I was on level 2439 and it is back to 1. I did not play this for 2 years to be back at 1. I have installed and reinstalled the game says I must get autho from admin and the app is not functioning.

    This is frustrating because if I save it will over write my data from FB and I do not want that.

  • Diamond LimDiamond Lim Posts: 64,025 Diamond Diaries Moderator
    edited November 2021

    Hello there! @Maharani1024 👋

    Welcome to Sweet King Community! 👑

    The team is investigating cannot connect to Facebook (mobile), and they are sure they'll find a solution soon. Until it's fixed, can you please play on a mobile device, connected to your King account? If you haven't got a King account, please head over HERE to learn more about what they are and how to get one 😊

    Please be patience and Thanks for your understanding!

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    You can also participate and answer here (🦃 A Thanksgiving Hub Contest! 🦃) and here (💛🧡 King Community Quiz 🧡💛) that you can chance to win gold bars on this game! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    💫From King with love Learn more about our sweet initiatives

    What makes our Kingdom so special HERE?

    🏁🚙 Road to King Community Legend and beyond! Levels, Points, Answer, Badges and more HERE!

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    Member of the Month- October 2021: Racoon7 HERE

    🍫 Badge of the Month - November HERE 🍫

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    👑 Join our Kingdom and get this royal badge HERE!

    🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Have a nice and safety day! ❤️😄

  • parrish71parrish71 Posts: 3 Newbie

    I can't play it anymore. It won't open. All it does is crash. If I have to uninstall it to get it to work, I'm not going to reinstall it. I'm sick of losing all of my boosters and mail every time the game decides not to work... which seems to be more and more often lately.

  • DieOmimiDieOmimi Posts: 16,824 Friends Moderator

    Hi @parrish71 Welcome to the King community. You are here at Pyramid Solitaire Saga.

    Can you tell me more about your problem? Which platform do you play on? Each platform works a little differently. We always recommend the app on a mobile device, there are no problems there. The app on Win10 is no longer supported. I had to delete mine there because it couldn't go any further.

    The mod in charge here is @teresawallace44, Maybe it can help you more.

  • parrish71parrish71 Posts: 3 Newbie

    I play it on my which is an Android. It's been crashing for several days. Since the last update, in fact. So, obviously, there are some problems there.

  • Diamond LimDiamond Lim Posts: 64,025 Diamond Diaries Moderator
    edited December 2021 Accepted Answer

    Hello there! @parrish71 👋

    Welcome to Sweet King Community! 👑

    How about you follow these troubleshooting another steps of Crashing/Freezing issue/bug here (Android) that we hope nothing this happens. 😊

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    If you have followed these steps of Crashing/Freezing issue already but it's still not worked, you click on "Contact Us" only then you ask a problem that I hope they help you but it taken longer. Thanks! 😉

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    You can also participate and answer here (🍪 Art Challenge : Bake, decorate and post 🍪) and here (Who is ready to unscramble these sentences?) that you can chance to win gold bars on this game! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    💫 From King with love Learn more about our sweet initiatives

    What makes our Kingdom so special HERE?

    🏁🚙 Road to King Community Legend and beyond! Levels, Points, Answer, Badges and more HERE!

    📰 Community Newsletter - December Edition HERE

    👨‍⚕️ Badge of the Month - December 2021 HERE 👨‍🔬

    ⛄ Art Challenge : Do you want to build a snowman? - Get Badge HERE! ⛄

    👑 Join our Kingdom and get this royal badge HERE!

    🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Have a nice and safety day! ❤️😄

  • DieOmimiDieOmimi Posts: 16,824 Friends Moderator

    @parrish71 have you looked at the link in @Diamond Lim 's post? Please try the measures described there for Andriod.

    I also play Pyramid on Android. My Android version is 9.0 or higher. I also had the game on my old device running Andriod 6.0. There it is no longer playable and I had to delete it. I was still able to open it on Android 6.0, but I had no more updates.

  • lb53sjslb53sjs Posts: 5 Level 2

    So I once again had over 30 power ups of each kind because I get them and dont use them until I am entirely stuck on a level. Well once again my game crashes, this is multiple times it happens to me. I send an email to the technical support and get the same answer every time. Delete it and re-download the game. I do it and I lose everything except the level that I am on. This is frustrating, I keep sending emails to get my stuff back and I just get referred to this blog or community thing. In the past I have not received any kind of help on here. Can someone just give me my powerups all back so I can continue to enjoy playing the game.

  • teresawallace44teresawallace44 Posts: 3,694 Pyramid Moderator
    edited December 2021

    Hi @lb53sjs

    I am sorry this has happened to you. Unfortunately us Moderators in the community can only pass this information on the the studio where the game is developed and updated. We were having issues in a lot of King games including this one. If your power ups were purchased then the studio can return them but if the were earned in game playing then those can not be returned. Purchased gold bars are stored on their servers but earned power ups are stored in your app on your phone so crashing, uninstalling and reinstalling will delete these earned power ups from your phone and game so they can not be returned. 👍

    I hope this helps and maybe contact support at the bottom of this page. ⤵️

    Thank you for playing Pyramid Solitaire. 💕

    Teresa 🦋🌺🦋

  • Diamond LimDiamond Lim Posts: 64,025 Diamond Diaries Moderator
    edited December 2021

    Hello there! @lb53sjs 👋

    Welcome to Sweet King Community! 👑

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

    Anyway, thank you for your playing Pyramid Solitaire Saga! ❤️😊

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    You can also participate and answer here (🍪 Art Challenge : Bake, decorate and post 🍪) and here (Who is ready to unscramble these sentences?) that you can chance to win gold bars on this game! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    🤠 Celebrate Level 4000 with us, Adventurers HERE! 🥳

    💫From King with love Learn more about our sweet initiatives

    What makes our Kingdom so special HERE?

    🏁🚙 Road to King Community Legend and beyond! Levels, Points, Answer, Badges and more HERE!

    A kingtastic ho ho holiday gift is on its way HERE!

    📰 Community Newsletter - December Edition HERE

    👨‍⚕️ Badge of the Month - December 2021 HERE 👨‍🔬

    ⛄ Art Challenge : Do you want to build a snowman? - Get Badge HERE! ⛄

    👑 Join our Kingdom and get this royal badge HERE!

    🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Have a nice and safety day! ❤️😄

  • parrish71parrish71 Posts: 3 Newbie

    So... I tried uninstalling and reinstalling as suggested. Not only did I lose my boosters and mail as expected, but I've lost ALL of my progress. When I started experiencing problems I was only a few episodes away from the top level. Now I'm at level one. Screw this game. I'm not spending all of my time replaying thousands of levels that I've already completed, just to have it crash (yet again) and to have to start over (yet again)

  • teresawallace44teresawallace44 Posts: 3,694 Pyramid Moderator
    Accepted Answer

    Hi @parrish71

    Please click on this link ➡️ "Contact Us" ⬅️ and explain the problem of your game crashing. They can help you get your progress back and any gold bars but not any boosters. If you have logged in through Facebook or King .com then you can log back in to one of those to get your progress back. If not go through this link ➡️ “Contact Us" ⬅️

    I hope you get your progress back. 👍

    Teresa 🦋🌺🦋

    Accepted Answer
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