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I lost my all progress

Regga74714
Regga74714 Posts: 6

Level 1
in Support

When i tried to connect with FB i have lost my progress. I was at 1100 level and i dont want to start the gamę From beggining 

«1

Answers

  • Janaina_Santos
    Janaina_Santos Posts: 2

    Level 1

    Não 

  • Janaina_Santos
    Janaina_Santos Posts: 2

    Level 1

    Não 

  • JustPlaying
    JustPlaying Posts: 4,196

    Hi Regga,

    Try reconnecting with facebook to make sure the correct account is connecting

    Please follow these steps:

    First let's make sure that your Facebook account is correctly disconnected from the game. To do this open the game, go to the Settings menu in the bottom left-hand corner of the opening screen, now find the option to select 'Log Out.'

    Next, if you have the Facebook app installed on your device please also make sure that the correct Facebook account is signed in.

    Now force close all apps and turn off your device.

    Leave the device switched off for at least 10 seconds before restarting it.

    Now reopen Game and reconnect the game to your Facebook account via the blue 'Connect" button and check your level

  • Regga74714
    Regga74714 Posts: 6

    Level 1

    It didnt help :(

  • Regga74714
    Regga74714 Posts: 6

    Level 1

    I'm stillat level 2 :(

  • JustPlaying
    JustPlaying Posts: 4,196

    What is the device you were playing on and how were you logging in when at 1100? Are you switching to facebook from a king account? Was that you first time logging in with a facebook account?

  • Regga74714
    Regga74714 Posts: 6

    Level 1

    I played on samsung galaxy s4 with Android. I played without any sync. So when i was at 1100 I was without log in.  When I lost all progress I tried to log in to Facebook first time, beacuse I wanted to change phone to another one and have my progress on new phone. 

  • JustPlaying
    JustPlaying Posts: 4,196

    What level are you at if you log out of everything and play without logging in on your old phone.  Your progress is saved locally with no login and to servers if logged in. Are you able to still see current level on old phone?

  • Regga74714
    Regga74714 Posts: 6

    Level 1
    edited April 2018

    It's also 2... I dont know why every progress is cancelled

    It looks like after reinstall but i didnt do that

  • JustPlaying
    JustPlaying Posts: 4,196

    Just to confirm on you old phone Facebook login and no login is level 2. Can you check the level with you king login?

Hey! Would you like to give us your opinion?

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