Pyramid Solitaire Saga

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Pyramid Solitaire Saga

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Support
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Pyramid solitaire keeps crashing

First I lost my boosters, then I completed a hard level 3924 and it crashed after I finished and it has not registered I’ve done that level so have to complete again. Now when I try to play as soon as I choose the power I want to play with it crashes. I’ve logged out switched off my iPad and switched on. I’ve deleted the app and reloaded, I’ve got the latest update and my iPad is up to date 16.4.1 (a)

Accepted answers

DieOmimi

Hi @Eowynlh I'm sorry you lost all the Booster. Boosters are stored locally on the device where you purchased them. This also means that if you uninstall / reinstall, all information about the booster will be lost and thus the boosters will be irretrievably lost. See also HERE.

Only the score and your gold bars are stored on the provider's server and will not be lost if you log in again with the same account.

I had to reinstall the app last year in the summer and 4 weeks ago this year as well and couldn't take a screenshot of my supplies before. But last summer there was a general problem with Pyramid Solitaire Saga and many players had to reinstall. After that, we reached out to customer support (out of the game). Some players (I don't know exactly how many) and I got compensation (gold bars) from support. Maybe you can also try to get some help from the game support.

All comments

DieOmimi

Hi @Eowynlh I'm glad to hear that our manager was able to help you a bit.

I would be happy to see you more often on the forum if you participate in our contests and discussions.

Have a wonderful day!

Eowynlh

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/2648746#Comment_2648746

Thank you, I got them. So far no problems

Snow_Rider

Hi @Eowynlh ! I'm sorry to hear that you had to experience this. We've sent you boosters, so they should be available in the game. If you don't see boosters, you need to log out and sign in. Please let me know if it works! 😉

DieOmimi

Only the score and your gold bars are stored on the provider's server and will not be lost if you log in again with the same account.

Eowynlh

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/2645039#Comment_2645039

I’ve deleted the app and reinstalled and it doesn’t hang and crash when I load it now, but I lost all my boosters again when I deleted it, even though it was supposedly saved.

DieOmimi

Hmmm, that's weird. Normally, this shouldn't happen to you. I'll ask our manager. Since you have the latest version of your software and the Pyramid app and have already done the usual troubleshooting measures, I don't have any more tips in the Momet. Maybe our manager knows a tip.

Eowynlh

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/2644890#Comment_2644890

I have 133 GB. so plenty storage.

DieOmimi

Hi @Eowynlh warm welcome!

The most common cause of crashing problem is lack of disk space. You'll need at least 2 GB. How much free storage do you have on your device?

Thank you for playing Pyramid Solitaire Saga.

Diamond_Lim

https://community.king.com/en/blog/discussion/404801/pyramid-solitaire-keeps-crashing

Welcome to Sweet King Community! 👑

Don't worry! Let me tagging @DieOmimi @johamilton helping Pyramid Solitaire Players around Pyramid Solitaire Community! 😉

If you want to ask this game question, please click and ask on Pyramid Solitaire Support Area here next time! Thanks! 😊

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

DieOmimi

Only the score and your gold bars are stored on the provider's server and will not be lost if you log in again with the same account.

All comments

Diamond_Lim

https://community.king.com/en/blog/discussion/404801/pyramid-solitaire-keeps-crashing

Welcome to Sweet King Community! 👑

Don't worry! Let me tagging @DieOmimi @johamilton helping Pyramid Solitaire Players around Pyramid Solitaire Community! 😉

If you want to ask this game question, please click and ask on Pyramid Solitaire Support Area here next time! Thanks! 😊

DieOmimi

Hi @Eowynlh warm welcome!

The most common cause of crashing problem is lack of disk space. You'll need at least 2 GB. How much free storage do you have on your device?

Thank you for playing Pyramid Solitaire Saga.

Eowynlh

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/2644890#Comment_2644890

I have 133 GB. so plenty storage.

DieOmimi

Eowynlh

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/2645039#Comment_2645039

I’ve deleted the app and reinstalled and it doesn’t hang and crash when I load it now, but I lost all my boosters again when I deleted it, even though it was supposedly saved.

DieOmimi

Only the score and your gold bars are stored on the provider's server and will not be lost if you log in again with the same account.

Snow_Rider

Eowynlh

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/2648746#Comment_2648746

Thank you, I got them. So far no problems

DieOmimi

Hi @Eowynlh I'm glad to hear that our manager was able to help you a bit.

I would be happy to see you more often on the forum if you participate in our contests and discussions.

Have a wonderful day!

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🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…