Problem with receiving l lives from other players

Patti21 · May 2023

I have been playing this game for years and lately the lives I receive from other players is minimal, it never used to be like this. Especially overnight when I resume again the next day there are barely a few new lives given.. what is going on?

redmama · May 2023

I can’t give or receive lives. The pop up “connection issues” has come up repeatedly for weeks.

johamilton · May 2023

I @redmama , have you opened up your game and see if is connected? Go to Cog Wheel, open up settings then look at your profile and see if you are connected.

Also be sure you have enough disk space. You'll need at least 2 GB for Pyramid🤗

redmama · May 2023

Still having connection issues. Cannot give or receive lives. I’ve tried all of the suggestions. Short of uninstalling…and losing all of my boosters, etc, I don’t know what else to do.

Patti21 · May 2023

Have you tried getting in touch with customer services?

redmama · June 2023

Yes. I got the standard reply email. Everything suggested I have already tried. I don’t want to uninstall the game and lose all my rewards, etc.

I’m still getting the connection issues pop up.

johamilton · June 2023

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/2652896#Comment_2652896

So sorry nothing has helped. Can you please tell me what device you are playing on, and let me know that you are connected to wifi and is up to date for your downloads.

Images would be great regarding the pop up on the connection. Also regarding your lives, can you give me a screenshot of what it looks like. example

and any information that you can give me will help. I will then turn it over to our CM and have her look into it. 🤗

Also could you please give me your King ID# 😀

redmama · June 2023

Playing on iPad Air that is up to date.
Connected by wifi.
Screenshots will not paste.
I have no idea what my King ID# is. Where do I find this?

johamilton · June 2023

Thank you for your response @redmama. on your Ipad I am not sure. I have an Iphone so it might be about the same.

Open your game, go to your cogwheel and tap that

Then tap profile

You will see King logo at top, double tap that and it says User ID#

Regarding your screenshot, how are you trying to post it? You can down load it then you can put it in here

Or if you have a snipping Tool you can paste that here. Would like to see what your your page looks like. 😊

cnice5251 · January 14

Hello I cant received my lives it’s been over 5 months now I tried everything almost lost my level they say working on it nothing yet even said try another game

johamilton · January 15

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/2932628#Comment_2932628

Hi and welcome to the Pyramid community. Do you have the envelope for the lives on your screen? Can you please take a screenshot of your game when you first enter the app. 🤗

Problem with receiving l lives from other players

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