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Lost all my progress after connecting to Facebook

Usia_Usi
Usia_Usi Posts: 6

Level 1

I've been playing without connecting to facebook and I was around level 1100 at Pyramid Solitare Saga. Today I accidentally connected to facebook and I've been returned back to level 34. I tried logging in with email (different account from facebook) and that account is around level 300. Is there a way to get back my progress? Thanks.

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Usia Usi,

    Thank you for posting this here on King Care.

    I´m sorry this happened to you in Pyramid Solitaire Saga. Please try again now and let me know how you´re getting on.

    Kindest regards,

    Tony - King Care Team

  • Usia_Usi
    Usia_Usi Posts: 6

    Level 1

    edited July 2017

    Hello. I am really sorry that I misremembered and I was actually on level 324, so It was actually correct and there was no problem. Is it possible that you can undo the changes? I am really sorry for the situation. I should have post a message here to notify that, my fault.

    Thanks.

  • Usia_Usi
    Usia_Usi Posts: 6

    Level 1

    Hi Usia Usi,

    Thank you for posting this here on King Care.

    I´m sorry this happened to you in Pyramid Solitaire Saga. Please try again now and let me know how you´re getting on.

    Kindest regards,

    Tony - King Care Team

    Hello. I am really sorry that I misremembered and I was actually on level 324, so It was actually correct and there was no problem. Is it possible that you can undo the changes? I am really sorry for the situation. I should have post a message here to notify that, my fault.Thanks.
  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Usia Usi,

    Thank you for your comment. 

    Please do not worry, that isn´t a problem. Please try again now :-)

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Usia Usi,

    Thank you for posting this here on King Care.

    I´m sorry this happened to you in Pyramid Solitaire Saga. Please try again now and let me know how you´re getting on.

    Kindest regards,

    Tony - King Care Team

    Hi Usia Usi, No worries :-) Please try again now
  • Usia_Usi
    Usia_Usi Posts: 6

    Level 1

    Hi Usia Usi,

    Thank you for posting this here on King Care.

    I´m sorry this happened to you in Pyramid Solitaire Saga. Please try again now and let me know how you´re getting on.

    Kindest regards,

    Tony - King Care Team

    Sorry for trouble but unfortunately i still have all the levels unlocked, I was at level 324 before. It would be nice if the change can be undone.

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