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My boosters disappear all the time

opheliel
opheliel Posts: 3 Newbie
in Support

All my boosters keep disapearing regularly.

What can I do to stop having this issue.

Can you give me back all my bonus (about 50 of each boosters joker card and all).

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Best Answer

  • Xarly
    Xarly Posts: 2,509 Community Manager
    Answer ✓
    Hi @opheliel ,

    This is not a behaviour that should happen, so please make sure your game is up to date and that your computer is running well. I will now compensate you for some of the issues you might have had, I hope it helps!

    That said, please make sure your device and connection are always on point :smile:.

    Cheers and thanks for reaching out!
    Xarly
     
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Answers

  • Xarly
    Xarly Posts: 2,509 Community Manager

    Hi opheliel,

    Boosters are connected to your device, and not to the Kingdom. If you change device then your boosters will remain in the previous one. If you reinstall the app, the same would happen. Gold bars and levels are stored in our database but boosters and lives are connected to the device, so that our players can play offline.

    If you can come back with more details of what is your current issue then we will be happy to look into it.

    Cheers,

    Xarly

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  • ReneeSimone
    ReneeSimone Posts: 10 Level 2

    Sometimes I win some boosters in the game like extra moves or extra jokers but they disappear almost directly..Are they only valid för the next level you play? I only play on PC and I never change device.

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  • opheliel
    opheliel Posts: 3 Newbie
    I lost my boosters again. I always play on the same laptop. I don't understand why I keep losing all types of boosters all the time.
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  • Xarly
    Xarly Posts: 2,509 Community Manager
    Hi @opheliel ,

    Which platform do you play on? King.com or Facebook? If you can also let us know your browser, it would be of great help.

    Cheers!
    Xarly
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  • opheliel
    opheliel Posts: 3 Newbie
    Hi Xarly,

    I dowloaded the pyramid solitaire saga king app from the microsoft store.
    I play on my computer which runs on windows 10 family.
    I use google chrome.

    Thanks for your help
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  • Xarly
    Xarly Posts: 2,509 Community Manager
    Answer ✓
    Hi @opheliel ,

    This is not a behaviour that should happen, so please make sure your game is up to date and that your computer is running well. I will now compensate you for some of the issues you might have had, I hope it helps!

    That said, please make sure your device and connection are always on point :smile:.

    Cheers and thanks for reaching out!
    Xarly
     
    Flag · Helpful Sweet Love Haha

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