I lost all my progress I was at level 998 and now they bring me back at level one

Hi @thuy @danrawsterne and welcome to our adorable Community 😊 I am sorry this happened to you, but don't worry guys, we can solve this together. Just follow the link below and you will see several options how to get your progress back.

https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

I hope this will help you. Have a wonderful weekend 🤗