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Missing All Boosters

Paralda
Paralda Posts: 1

Level 1

For the past four days, all my boosters have disappeared, since the game was last updated. I play on my PC, Windows 10. I downloaded the app from the Microsoft store back in April 2018. This is the only device I play the game on. At first, I thought I just needed to restart my computer because you guys had an update. I did that and nothing came back. I then thought maybe I had a bad connection or was disconnected from Facebook, so I logged it out and logged back into my account. This did not fix the problem either. All my hardware is up to date and I am getting frustrated enough that I am about to uninstall this game. I see other people have been having this problem as well recently and none of the information provided to them has resolved my issue. Any assistance would be great. I had my boosters built up from collecting the treasure chest and the hidden bonus levels that pop up occasionally. I'm on level 577 and the boosters were: Remove Blockers - 8, next card in the deck - 58, all cards face up - 37, Extra Jokers - 16, Scepter of Power - 3, Extra Cards - 7. 

Answers

  • _Elsa_
    _Elsa_ Posts: 37,460
    Hi @Paralda, I am not too familiar with this game.  But I will contact the community manager to find out more for you.
  • mush_k
    mush_k Posts: 1

    Level 1

    I'm having the some problem all my boosters have gone 
  • _Elsa_
    _Elsa_ Posts: 37,460
    Hi @mush_k, I will tag @Xarly who is the community manager for this game.  Hopefully he can offer you some help.
  • Xarly
    Xarly Posts: 2,509
    Hi @mush_k ,

    In order to help you out we need to know how this happened and also an estimation of the boosters you lost. We would then check if this correlates with the information we have in our backend and if so, then we will compensate you :smile:.

    Cheers,
    Xarly

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