Pyramid Solitaire Saga

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The collected clues and additional bonuses disappeared: joker, cards and others

Hello,

Recently, the game has been crashing several times after logging in. This morning, I noticed that all of my HELPFUL HINTS, BONUS JOKER, SCEPTER OF POWER, and EXTRA CARDS I collected are gone. Please check and restore the bonuses.

Best regards and waiting for the error to be fixed

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redmama

I hoped King would show some benevolence for the New Year and restore the Boosters etc. There has to be some kind of data. Nope same old, same old.

redmama

I’ve done everything suggested also.

redmama

Same here. Everything I’ve earned and been awarded through game play is gone; boosters, bonus powers, extra lives…all of it. Funny, I’m on the same level, didn’t get demoted from that. All of the ads still load. Just the good stuff is gone. King sent me a reply when I emailed them. Said I shouldn’t try to accumulate and save boosters etc. What business is it of theirs how I choose to play? More than just a few have had this happen. It’s on them, not the players and needs to be addressed.

CaramelKat

Hi there! I'm sorry to hear that your game is crashing and that you've lost your boosters due to this. For the crashing issue, please try these steps:

Restart the Game: Sometimes, restarting the game can fix temporary glitches.
Update the Game: Ensure the game is updated to the latest version.
Clear Cache (Android):
Go to Settings > Apps > The game > Storage > Clear Cache.
Clear Cache (iOS):
Go to Settings > General > iPhone Storage > The game > Offload App.

For your lost boosters, please contact our dedicated team for assistance: https://soporto.king.com/?type=community

Accepted answers

All comments

CaramelKat

Hi there! I'm sorry to hear that your game is crashing and that you've lost your boosters due to this. For the crashing issue, please try these steps:

Restart the Game: Sometimes, restarting the game can fix temporary glitches.
Update the Game: Ensure the game is updated to the latest version.
Clear Cache (Android):
Go to Settings > Apps > The game > Storage > Clear Cache.
Clear Cache (iOS):
Go to Settings > General > iPhone Storage > The game > Offload App.

For your lost boosters, please contact our dedicated team for assistance: https://soporto.king.com/?type=community

redmama

I’ve done everything suggested also.

redmama

I hoped King would show some benevolence for the New Year and restore the Boosters etc. There has to be some kind of data. Nope same old, same old.

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🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…