Game doesn't work

Question

I am on level 3000 and I can't get on my game or save anything. Cleared phone and commerce a forced stop and turned phone off

Alex_The_Witch · Answer

Hey there @burton25 . Hope you're doing well.

I'm sorry to hear you're facing these issues with your Pyramid Solitaire Saga game.

Could you please provide me with the following info, depending on your device:

IOS Devices

* What make and model is it?
* Which Software Version is installed? Go to Settings > General, then tap About to find your Software Version.
* What version of the game are you running? Open the Settings app. Go to General > iPhone Storage. Wait till it shows the list of apps. Click on the game app to see the App Version.

Android Devices

* What make and model is it?
* Which operating system is installed? Open your device's Settings > Tap About Phone or About Device > Tap Android Version to display your version information.
* What version of the game are you running? Go to Settings > application settings > manage application, then tap on the app. It'll say the version you are running under the app’s name.

Windows app

* Which operating system is installed? Select Start > Settings > System, then select About.
* What version of the game are you running? Open the Microsoft Store App > Click on the Library icon in the bottom left corner > Click on the app name to open its page and scroll down to the Installed Version header to locate the app version.

Kindle Devices

* Which version of Kindle are you using? Kindle Fire HD, Kindle Fire HDX? To find this please follow these steps: Settings > Device Options > Device Model
* What operating system are you using? Fire OS 3.0 until 3.5? Android? To find this please follow these steps: Settings > Device Options > System Options

Thanks in advance and have a great day!