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Pyramid solitaire lost progress

Suzanne71
Suzanne71 Posts: 1

Level 1

edited May 2019 in Support
Hi, I was on level over 700 on pyramid solitaire. I was previously connected to fb already. However, I accidentally connected to fb again and lost all my progress. What can I do to regain my progress again? Please help! -- resolved!

Best Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    hello @Suzanne71

    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    Remember, you can not sync a game id with two different Facebook. So log out game and login again with old facebook id.
    Of course, log out the new facebook on your device app and log in the old facebook which was synced with the game.
    good day :)
  • QueenB
    QueenB Posts: 15,439
    Answer ✓
    Oh wait, level 1505 is the last available level at the moment... 

    We don't have a specific date for the next release as this is not something the Studio share so, we have to keep an eye out for future updates but I'm sure it wont take long ☺️ 
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    hello @Suzanne71

    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    Remember, you can not sync a game id with two different Facebook. So log out game and login again with old facebook id.
    Of course, log out the new facebook on your device app and log in the old facebook which was synced with the game.
    good day :)
  • EjoemaBrown
    EjoemaBrown Posts: 14

    Level 2

    I’m on level 1488
    pyramid solitaire saga is very addictive.
    can I get my 20 gold bars now pls.
  • QueenB
    QueenB Posts: 15,439
    @EjoemaBrown Welcome to our Community 😀

    You can take part of the competition here and hurry up as there's a couple of days left.
  • EjoemaBrown
    EjoemaBrown Posts: 14

    Level 2

    JACK of DIAMONDS
  • ValentinaL
    ValentinaL Posts: 4

    Level 1

    i finished all levels of pyramid...there will be more???
  • QueenB
    QueenB Posts: 15,439
    Welcome to our Community @ValentinaL

    The game features 185 levels on Facebook while on mobile devices, it features 1500 levels. Which level are you currently on now?
  • ValentinaL
    ValentinaL Posts: 4

    Level 1

    Hi @QueenB... im on level 1505 right now
  • QueenB
    QueenB Posts: 15,439
    Answer ✓
    Oh wait, level 1505 is the last available level at the moment... 

    We don't have a specific date for the next release as this is not something the Studio share so, we have to keep an eye out for future updates but I'm sure it wont take long ☺️ 
  • ValentinaL
    ValentinaL Posts: 4

    Level 1

    thank you so much!!! @ QueenB
  • jimappleb
    jimappleb Posts: 2

    Level 1

    I recently upgraded to a new phone.  When I logged into the game, it saved my level (867), but every single one of my boosters are gone.  I contacted King, but all they did was send an automated email saying they could reset me to my level.  When I tried to explain the level was fine, it was the boosters vanishing, they sent me the same email.  Hoping I can get a better response here.

Hey! Would you like to give us your opinion?