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Problem with game

marepik
marepik Posts: 6

Level 2

I keep getting the screen that says I didn't complete the level and I loose lives without playing
«1

Answers

  • cbcote
    cbcote Posts: 3

    Level 1

    Me too. Level 1573. Same problem. Need help. 
  • marepik
    marepik Posts: 6

    Level 2

    Yes that is the same level I am on
  • Cards
    Cards Posts: 3

    Level 1

    Same here,..level 1573. Any Help on this update yet 
  • cskell
    cskell Posts: 2

    Level 1

    Same here. ….level 1573
  • marepik
    marepik Posts: 6

    Level 2

    Is anyone else having problems with level 1573
  • PummyRaj
    PummyRaj Posts: 44,082
    edited August 2019
    Hello @marepik @cskell @Cards and @cbcote, Hearty Welcome to the Pyramid Solitaire Section of our friendly King Community :) 

    I am sorry to hear that you all are having issue in your game!!  I am wondering there might be an issue with this level since you all are have been having the same problem!! 

    Unfortunately, I won't be able to help you with the game!  But, I came here to inform you that all the King Team people are off due to weekend!  They will be coming only on Monday and will be able to help you out with the issue. 

    But, in the mean time, please provide below details for the team to look into the issue::
    1) Device you are using to play the game;
    2) Are you logged into the game through Facebook or Kingdom account?
    3) When did the problem start and did anything specific happened before the issue started -- like did your game crash? Or did you install a new update, etc.,
    4) Your game user ID number? 

    These details will make it easy for our Community In-charge to look into the issue and/or report to the Studio if needed! 

    Talk to you all soon!  Have a wonderful rest of the weekend!
  • cskell
    cskell Posts: 2

    Level 1

    1. Ipad
    2. Kingdom account
    3. Last week when I started 1573 from new. At best I can get 3 lives out of 5 sometimes less, no updates, no crashing.
    4. Don’t know my I’d number, where do I find it?
  • Volontrizia
    Volontrizia Posts: 1

    Level 1

    I keep getting the screen that says I didn't complete the level and I loose lives without playing
  • marepik
    marepik Posts: 6

    Level 2

    1. Galaxy phone
    2. Kingdom account
    3. Three days ago when I reached this level 1573

  • pwong
    pwong Posts: 1

    Level 1

    It seems I*m having the same problem as the ones above.  I have started noticing it after the recent update.
      I’m using an ipad
    logged in via facebook

Hey! Would you like to give us your opinion?